Remote Customer Service

rebelapparel; Mississauga; Hybrid; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Pay rate

Hybrid schedule

Health & dental

Pension matching

Annual bonus

Vacation

Parking on site

Job summary

Randstad Canada is seeking a Customer Service Representative in Mississauga, near the airport, for an international shipping/logistics company. This full-time role focuses on responsive customer support, ticket management, and delivering strong first-call resolutions.

The position offers a hybrid schedule after probation, health and dental plans, pension matching, and a yearly bonus up to $3k. Three weeks of vacation and parking on site support a balanced work experience.

Qualifications

• Ability to work collaboratively and with initiative.
• Experience in a customer-centric role with empathy and listening skills.
• Excellent written and verbal communication skills.
• Ability to work with CRM systems.
• MS Office experience is critical.

Responsibilities

• Respond to customer inquiries and manage tickets efficiently.
• Provide exceptional first-call resolution, ensuring customer satisfaction.
• Develop strong customer relationships and effectively manage client accounts.
• Contribute to problem-solving and decision-making within the team.

Skills

Collaboration & initiative

Customer-centric empathy

Written & verbal communication

CRM systems experience

Tools

CRM systems

MS Office

Job description

Are you looking to make a transition to an office job with great perks and benefits? Are you a people person who loves making decisions and solving problems? Do you have experience with logistics or e-commerce? If you answered yes, we might have just the job for you! Embark on a rewarding career journey with an international shipping/logistics company as a Customer Service Representative in Mississauga, near the airport. Immerse yourself in a dynamic and growth-oriented environment where you'll make a significant impact in a global logistics company with a rich heritage.

Full-time

Advantages

• Pay rate from $42,000 depending on experience
• Enjoy a comfortable working environment with a hybrid schedule after probation
• Benefit from the health and dental plans, as well as pension matching
• Receive up to $3k annually in bonus payouts
• Start with 3 weeks of vacation
• Parking available on site (you can park and fly from here too!)

Responsibilities

• Respond to customer inquiries and manage tickets efficiently
• Provide exceptional first-call resolution, ensuring customer satisfaction
• Develop strong customer relationships and effectively manage client accounts
• Contribute to problem-solving and decision-making within the team

Qualifications

• Demonstrated ability to work collaboratively and with initiative
• Experience in a customer-centric role with empathy and listening skills
• Excellent written and verbal communication skills
• Ability to work with CRM systems
• MS Office experience is critical

Summary

If you're ready to thrive in a progressive and client-focused role in Mississauga, we want to hear from you. Join the Customer Service Representative team and start a career that matters.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.