CUSTOMER SERVICE MANAGER

Walmart; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Manager, where you will play a pivotal role in enhancing customer experiences in the retail sector. This exciting position involves overseeing front end operations, ensuring compliance with company standards, and fostering a positive shopping environment. You will lead a dedicated team, provide essential training, and handle customer inquiries, all while promoting company initiatives. If you're passionate about customer service and ready to make an impact, this role is perfect for you!

Qualifications

• Experience in customer service and retail operations.
• Ability to train and guide associates effectively.

Responsibilities

• Coordinate front end operations to ensure exceptional customer service.
• Monitor associates and provide training on company procedures.
• Handle customer concerns and oversee transaction processes.

Skills

Customer Service

Team Coordination

Operational Compliance

Training and Development

Education

High School Diploma

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great opportunity to develop your skills in the retail industry. This role involves coordinating front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. The Customer Service Manager is also responsible for maintaining compliance with company programs and operational standards. If you are seeking an exciting career in customer service or retail, this position may be a perfect fit for you!

What you'll do

1. Ensures safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down, emergency codes, and theft prevention.
2. Handles customer and associate concerns, providing guidance as needed.
3. Monitors front end associates to ensure proper coverage, coordinates breaks, and assists with registers as necessary.
4. Provides training to associates on systems and company procedures, such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversees purchase, return, and exchange transactions, assists with error correction, provides approvals, and verifies processes to meet company guidelines.
6. Ensures all EAS systems are functioning correctly, including cashier deactivations, greeter issue handling, and logging failures.
7. Prepares registers for opening and closing daily, supports cashiers with change, maintains cash levels, and completes register accuracy audits.
8. Promotes all company-sponsored programs and initiatives, such as credit card services, protection plans, charity initiatives, and discount programs.

The starting pay rate for this position is $18.35 per hour, with pay determined based on relevant experience.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Optional qualifications are listed below. If none are specified, there are no preferred qualifications.

Walmart will accommodate disability-related needs of applicants and associates as required by law.

Primary Location

275 Green Ave W, Penticton, BC V2A 7J2, Canada

Application Process

If you are currently a Walmart associate, please log in to your Workday account and use the 'Find Jobs' report to apply for this position.

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