(CAN) Customer Service Manager

Walmart Canada; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations and enhance customer experiences. This role is pivotal in ensuring compliance with operational standards while fostering a positive shopping environment. You will coordinate a team, provide training, and oversee transactions, all while promoting company initiatives. If you are passionate about customer service and looking to make a difference in a dynamic retail setting, this opportunity is perfect for you.

Qualifications

• Experience in customer service management and retail operations.
• Ability to train associates on company procedures and systems.

Responsibilities

• Coordinate front end operations to ensure exceptional customer service.
• Handle customer and associate concerns, providing guidance as needed.
• Monitor front end associates and ensure proper coverage.

Skills

Customer Service

Team Coordination

Training and Development

Operational Compliance

Education

High School Diploma

Tools

EAS Systems

Job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft. 2. Handles customer and Associate concerns and provide guidance as required. 3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers. 4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety. 5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines. 6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs. 7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy. 8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs. The minimum rate of pay for this position starts from $18.35. Rate of pay will be determined based on relevant experience.



Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

275 Green Ave W, Penticton, BC V2A 7J2, Canada

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