(CAN) Customer Service Manager

Walmart Canada Corp; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Manager to lead front end operations and enhance customer experiences. This role involves ensuring compliance with safety protocols, training associates, and handling customer concerns. With a focus on operational excellence and customer loyalty, this position offers an exciting opportunity to develop skills in the retail sector. If you are passionate about customer service and thrive in a dynamic environment, this role could be the perfect fit for you.

Qualifications

• Strong customer service skills with a focus on customer loyalty.
• Ability to train and guide associates effectively.

Responsibilities

• Ensure compliance with safety and operational standards.
• Monitor front end associates and coordinate breaks.
• Oversee transactions and ensure proper functioning of EAS systems.

Skills

Customer Service

Team Coordination

Training

Problem Solving

Job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance with company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do...

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register down times, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train associates on systems and company procedures such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error corrections, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning properly, including cashier deactivations, greeter issue handling, and logging failures.
7. Prepare registers for opening and closing daily, support cashiers with change, maintain cash levels, and perform register audits for accuracy.
8. Promote and oversee company-sponsored programs and initiatives like credit card services, protection plans, charity initiatives, and discount programs.

The minimum pay rate for this position starts at $18.35, with pay based on relevant experience.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location: 275 Green Ave W, Penticton, BC V2A 7J2, Canada

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