(CAN) Customer Service Manager

Walmart; Penticton; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Customer Service Manager to lead front end operations and enhance the shopping experience. This role involves training associates, ensuring compliance with operational standards, and fostering customer loyalty. The ideal candidate will have a passion for customer service and the ability to manage a team effectively. This position offers a starting pay of $18.35 per hour, with opportunities for growth in a dynamic retail environment. If you're ready to take on a rewarding challenge in customer service, this role is perfect for you!

Qualifications

• Experience in customer service roles, especially in retail environments.
• Ability to train and manage team members effectively.

Responsibilities

• Coordinate front end operations to enhance customer service.
• Monitor and support front end associates during shifts.

Skills

Customer Service

Team Coordination

Training and Development

Problem Solving

Education

High School Diploma

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty. This role is also responsible for maintaining compliance with company programs and operational standards. If you are seeking an exciting opportunity in customer service or retail, this position may be a great fit for you!

What you'll do

1. Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness, evacuations, register shutdowns, emergency codes, and theft prevention.
2. Handle customer and associate concerns, providing guidance as needed.
3. Monitor front end associates to ensure proper coverage, coordinate breaks, and assist with outlying registers.
4. Train associates on systems and company procedures, such as scanning accuracy, productivity, company programs, discounts, EAS system, and safety protocols.
5. Oversee purchase, return, and exchange transactions, assist with error correction, provide approvals, and verify processes to meet company guidelines.
6. Ensure all EAS systems are functioning correctly, including cashier deactivation, greeters handling issues, and completing 'Failure to Deactivate' logs.
7. Prepare registers for opening and closing daily, support cashiers by providing change, maintain front end cash levels, and perform register audits for accuracy.
8. Promote and oversee all company-sponsored programs and initiatives, such as credit card services, Walmart protection plans, charity initiatives, and discount programs.

Compensation

The starting pay for this position is $18.35 per hour, with the rate determined based on relevant experience.

Minimum Qualifications

Age - 16 or older

Preferred Qualifications

Optional preferred qualifications are listed below. If none are provided, there are no preferred qualifications.

Additional Information

Walmart will accommodate disability-related needs of applicants and associates as required by law.

Location

275 Green Ave W, Penticton, BC V2A 7J2, Canada

Application Process

If you are currently a Walmart associate, please log in to your Workday account and use the 'Find Jobs' report to apply for this position.