Route Sales Support (Relief Customer Service Representative)

Canadian-Linen-; Lethbridge; On-site; CAD 39,000 - 40,000; Full time

Benefits offered by this job

Competitive pay + commission

Great benefits and employee assistance

Retirement Savings Plan

Ongoing training and mentoring

Career growth opportunities

Job summary

Canadian Linen and Uniform Service is seeking a Relief Customer Service Representative to manage routes, deliver and pick up rental items, and provide exceptional customer service. The role involves driving, handling heavy loads, and maintaining vehicle safety on multiple routes across various shifts.

Strong customer service and sales abilities, plus a valid licence and reliable attendance, are essential. Competitive pay and benefits accompany a 40+ hour workweek with flexible routing.

Qualifications

• Availability to work a flexible schedule on varying routes.
• High School Diploma is required.
• Valid driver’s license with a clean driving record (Driver’s Abstract).
• Experience in customer service, sales and delivery.

Responsibilities

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Load and unload goods, ensure accuracy of deliveries, and obtain electronic signatures for invoices.
• Maintain vehicle cleanliness and perform routine safety inspections.
• Provide proactive customer service, upsell additional products, and relay customer feedback to management.

Skills

Customer service

Sales

Driving

Heavy lifting

Communication

Education

High School Diploma

Job description

WHY CHOOSE US?

• Job stability: Canadian Linen has been employing people for over 100 years
• Competitive pay rate + commission
• Great benefits and employee assistance program
• Retirement Savings Plan
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Career growth opportunities

THE ROLE

If you enjoy working on various routes, physical work, driving and customer service, then this role is for you! Canadian Linen seeks a driven Relief Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients.

What you’ll do:

As a Relief Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving multiple routes, delivery, and customer service.

Delivery Route Operations and Safety Procedures

• Navigate multiple delivery routes across Lower Mainland, ensuring timely and safe deliveries within an established customer base.
• Work different routes/areas and schedules depending on the route that needs to be filled.
• Work a schedule that is 40+ hours a week and varies each week from Monday to Sunday, starting as early as 4am and finishing as late as 8pm. Shifts each week vary from 4x10 to 8x5 depending on the route that needs to be filled.
• Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues.
• Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure.
• Employ safe lifting techniques, prioritizing the secure movement of goods.
• Drive truck safely to designated customer locations, executing deliveries efficiently.

Product Delivery and Pickup

• Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items.
• Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit.
• Collect soiled goods and organize them securely in the vehicle.

Customer Service and Sales

• Secure electronic signatures for invoices and collect necessary payments.
• Foster consistent communication with key customer contacts, building rapport and adding value during each delivery.
• Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely.
• Consult with customers on additional product options, involving the manager for complex opportunities.
• Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products.

Post-Delivery Procedures, Reporting, and Professional Standards

• Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle.
• Report any vehicle accidents, mechanical issues, or malfunctions promptly.
• Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process.
• Demonstrate and develop competencies aligned with the role.
• Uphold company values of integrity, respect, responsibility, and trust steadfastly.

We are looking for individuals who have:

• Availability to work a flexible work schedule and a route that could vary each week.
• A High School Diploma.
• A valid driver's license with a clean driving record (Driver’s Abstract required).
• Experience in physically demanding roles with heavy lifting.
• Proven experience in customer service, sales, and delivery services.
• A track record of punctual work attendance.
• Customer-focused and detail-oriented attributes.
• Excellent communication and interpersonal skills.
• Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching.

Compensation: The hourly rate that Canadian Linen and Uniform Service reasonably expects to pay for this position is between $27.95 - $28.79 per hour, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.

Schedule & Travel Requirements

4-day work week

10-hour shifts, 6:00 a.m. to 4:30 p.m.

Travel required: Possibility of overnights, working out of town and away from home.