Customer Service - Inside Sales

E.B. Horsman & Son; Cranbrook; Hybrid; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Birthday off

Health, dental, and employee assistant

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching after 1 year

EBH University access

Job summary

E.B. Horsman & Son, a long-standing Canadian electrical distributor with 20+ locations, is hiring an Inside Sales Representative for Cranbrook. You will manage front-counter inquiries, quotations, orders, and returns while supporting Outside Sales and delivering exceptional customer service.

We seek 3+ years of customer service experience and 1+ year in electrical/lighting. Proficiency in MS Office is essential.

Qualifications

• 3+ years of customer service experience.
• 1+ years of electrical/lighting industry experience is an asset.
• Experience in an inside sales role in a different industry with transferable skills is an asset.
• Proficiency in MS Office and the ability to learn new software programs.

Responsibilities

• Customer relations: assist front counter sales, handle inquiries, coordinate calls, support Outside Sales.
• Project management: support projects and quotations, escalate complex issues.
• Order management: process and update orders across multiple channels.
• Stock monitoring: report shortages and suggest new items based on demand.
• Returns (RMA): manage return processes.
• Sales monitoring: track sales, open orders, and pricing to drive growth.
• Other tasks: support warehouse, inventory, and branch safety initiatives.

Skills

Customer service

MS Office

Communication

Math skills

Attention to detail

Education

High school diploma

Tools

MS Office

Job description

As one of Canada’s best-managed companies for 15 consecutive years, we proudly put our people first. That’s why our employees tend to stay for the long term—many have for decades.

We’re open minded, respectful, and committed to serving not only our customers, but our excellent staff. Whether you’re looking for a role in sales or at our warehouse, there are diverse opportunities for a long-lasting career.

We go out of our way to create an inclusive, supportive environment where people actually want to work every day.

Here are some of our core values:

• Teamwork and collaboration, Work-life balance, Competitive salaries
• Integrity, Continuous improvement, Equal opportunity employment, celebrating women and other under-represented groups in electrical

Attracting and retaining the best talent is one of our top priorities. As a result, we encourage employees to share in the company’s success.

Insurance Coverage

Professional Development

Savings Plans

Additional Benefits

Caring For Our Teams

Learn about the details of our benefits by browsing the dropdown menu.

Insurance Coverage

• Extended health-care benefits
• Employee Assistance Program
• Out-of-country emergency coverage
• Benefits available to both full-time and part-time employees

Professional Development

Registered and Non-Registered Savings Plans

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 800 Industrial Road 2, Unit A Cranbrook, BC, V1C 4C8, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.

What to expect in the role

• Customer Relations:
  Assists with front counter sales, handles customer inquiries, coordinates calls, and supports Outside Sales.
• Project Management:
  Supports projects and quotations, escalating complex issues as needed.
• Order Management:
  Processes and updates orders across multiple channels.
• Stock Monitoring:
  Reports stock shortages and suggests new items based on demand.
• Returns (RMA):
  Manages return processes.
• Sales Monitoring:
  Tracks sales, open orders, and pricing to drive growth.
• Other Tasks:
  Supports warehouse, inventory, and branch safety initiatives.
• 3+ years of customer service experience
• 1+ years of electrical/lighting industry experience is an asset
• Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
• Ability to be inclusive, collaborative, and respectful
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
• High school completion
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.