Customer Service - Counter Sales

E.B. Horsman & Son; Duncan; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Birthday off

Health & dental benefits

Employee assistance program

Annual profit-sharing

Employee share ownership program (ESOP

RRSP matching

EBH University access

Job summary

E.B. Horsman & Son is hiring a Customer Service - Counter Sales in Duncan, BC. The role emphasizes delivering excellent service at the branch, interpreting customer needs, and supporting orders from quote through shipment.

It also involves warehouse duties, inventory handling, and collaboration with teammates in a long-standing Western Canadian electrical distributor. Located in Duncan, this full-time position offers a steady Monday-to-Friday schedule, opportunities for growth, and access to

Qualifications

• 3+ years of customer service experience is an asset.
• 2+ years of electrical/lighting industry experience is an asset.
• Experience in warehouse operations including shipping/receiving is an asset.
• Intermediate computer skills with MS Office and ability to learn new software.
• Basic mathematical skills.
• Wide range of product knowledge in electrical/lighting is an asset.
• Project coordination experience is an asset.
• Ability to be inclusive, collaborative and respectful.
• High school completion is preferred.

Responsibilities

• Primary contact for incoming branch customers, interpreting needs and troubleshooting issues.
• Ensure order accuracy and recommend products and solutions.
• Duties may include order assembly, packing & shipping, receiving, stock keeping and warehouse maintenance.
• Handle customer inquiries, operate equipment, and manage inventory and shipments.

Skills

Customer service

Excellent communication

Problem solving

Education

High school completion

Tools

MS Office

Job description

As one of Canada’s best-managed companies for 15 consecutive years, we proudly put our people first. That’s why our employees tend to stay for the long term—many have for decades.

We’re open minded, respectful, and committed to serving not only our customers, but our excellent staff. Whether you’re looking for a role in sales or at our warehouse, there are diverse opportunities for a long-lasting career.

We go out of our way to create an inclusive, supportive environment where people actually want to work every day.

Here are some of our core values:

• Teamwork and collaboration, Work-life balance, Competitive salaries
• Integrity, Continuous improvement, Equal opportunity employment, celebrating women and other under-represented groups in electrical

Attracting and retaining the best talent is one of our top priorities. As a result, we encourage employees to share in the company’s success.

Insurance Coverage

Professional Development

Savings Plans

Additional Benefits

Caring For Our Teams

Learn about the details of our benefits by browsing the dropdown menu.

Insurance Coverage

• Extended health-care benefits
• Employee Assistance Program
• Out-of-country emergency coverage
• Benefits available to both full-time and part-time employees

Registered and Non-Registered Savings Plans

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Located at 5286 Polkey Road, Duncan, BC, V9L 6W3, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.

Why this role matters

The Customer Service - Counter Sales acts as the primary point of contact for incoming branch customers. They will be responsible for providing excellent customer service by interpreting customer needs, troubleshooting issues, ensuring order accuracy, and recommending products and solutions. Duties could also include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.

What to expect in the role

• Attention to detail. You will be required to work in the warehouse reviewing stock, assembling orders and shipping/receiving.
• Customer service orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Multi-task individual. This role will require you to juggle through a number of client request and being able to meet competing timelines.
• Communicator. Communication is essential for this role, both verbally and written with our customers and while working with your colleagues.
• Highly organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
• Comfortable with technology. This role requires using the phone and computer to assist customer and using our internal systems.
• Warehouse Responsibilities: Duties may include order assembly, packing & shipping, receiving, stock keeping, warehouse maintenance, and customer/sales support, including operating equipment, managing inventory, processing shipments, and assisting with priority orders and customer inquiries.
• 3+ years of customer service experience is an asset
• 2+ years of electrical/lighting industry experience is an asset
• Previous experience in warehouse operations including shipping/receiving is an asset
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
• Project coordination experience is an asset
• Ability to be inclusive, collaborative, and respectful
• High school completion

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.