Customer Service Executive (French Bilingual)

CMC Markets; Toronto; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Pension 9%

Income Protection

Life Insurance 4x salary

Health Insurance

Holiday 25 days

Breakfast

Discretionary Bonus

Job summary

CMC Markets in Toronto is seeking a Client Services Executive to join our Premium Client Management team. You will help deliver a exceptional client experience through outstanding service and proactive problem solving, collaborating with the Premium Client Management group and the wider business.

Ideal candidates have strong English and French communication skills, thrive in a high-volume call centre, and are excited about breaking into the financial services industry.

Qualifications

• Experience in customer service
• Bilingual in English and French
• Able to handle a high-volume call centre environment
• Interest in the Financial Services industry

Responsibilities

• Create a positive client experience through exceptional service and problem solving
• Collaborate with Premium Client Management team and the wider business
• Support clients with inquiries and challenges in a timely manner

Skills

Customer service

Bilingual English-French

Job description

• CMC Markets has an exciting new opportunity for a Client Services Executive!
• Our Toronto office is looking for a Client Services Executive to work collaboratively with our Premium Client Management team and the wider business
• You will play a major role in creating a positive client experience through exceptional service and problem solving
• We continue to grow and evolve, and launch new products and services, this creates amazing opportunities for new and existing employees
• We value our staff and promote internally mobility
• You will get the opportunity to work effectively as part of an international team

Benefits

• Pension: 9% = 5% company contribution and 4% self-contribution -CMC Markets will match up to 7%
• Income Protection
• Life Assurance: 4 x salary
• Health Insurance provided through Vitality
• Holiday: 25 days - per calendar year + additional day off for your birthday
• Breakfast provided for office days
• Discretionary Bonus

You may have studied Business, Finance, Economics etc and are looking for a break into the industryYou will excel in Customer ServiceExcellent verbal and written communication skillsYou will be Bilingual in English and FrenchDemonstrate resilience and capacity to work with customers in a high-volume call centreThis could be a move for you from a large firm to smaller organisation where you will gain more exposure into the businessThis could be your first step into the Financial Services space