Bilingual French Customer Service Executive

CMC Singapore; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Women@CMC

LinkedIn Learning

Referral bonuses

Vacation + birthday off

Health and dental

Job summary

CMC Markets in Toronto is seeking a Client Services Executive (French bilingual) to join the Premium Client Management team. You will deliver outstanding service and swift problem solving to a diverse client base while working in a dynamic, international fintech environment.

You will communicate clearly in English and French, collaborate with colleagues across global offices, and help clients navigate our trading platform.

Qualifications

• Experience in high-volume customer support.
• Fluent in English and French, spoken and written.
• Excellent verbal and written communication.
• Interest in financial services is a plus.

Responsibilities

• Deliver exceptional client support to Premium Client Management.
• Resolve client inquiries via phone, email, and chat.
• Collaborate with international team.

Skills

Customer service

Bilingual English/French

Verbal communication

Written communication

Job description

Client Services Executive - French Bilingual

CMC Markets has an exciting new opportunity for a Client Services Executive! Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business. You will play a major role in creating a positive client experience through exceptional service and problem solving.

Who we’re looking for?

• You will excel in Customer Service.
• You will be Bilingual in English and French.
• Excellent verbal and written communication skills.
• This could be a move for you from a large firm to a smaller organisation where you will gain more exposure into the business.
• This could be your first step into the Financial Services space.
• You may have studied Business, Finance, Economics etc and are looking for a break into the industry.
• Demonstrate resilience and capacity to work with customers in a high-volume call centre.

What does the future look like for you at CMC?

We continue to grow and evolve, and launch new products and services, this creates amazing opportunities for new and existing employees.

We value our staff and promote internal mobility.

You will get the opportunity to work effectively as part of an international team.

Why join CMC

• Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days' Vacation + your birthday off, Health and Dental etc.
• Match RRSP contribution up to 5% of base salary.
• Convenient location, office in Downtown Toronto.

Who we are:

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. More detail on the Group can be found on https://www.cmcmarkets.com/group/

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP matching
• Vision care

CMC Markets is one of the world's first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks through our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.