Sales Executive - French bilingual

CMC Singapore; Toronto; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Casual dress

Dental care

Extended health care

Life insurance

Paid time off

RRSP matching

Vision care

Job summary

CMC Markets is seeking a Sales Executive for Canada to develop and manage premium client relationships. The role focuses on onboarding, proactive client support, and identifying opportunities to cross-sell products.

You will engage with high-value clients, maintain accurate CRM records, and act as a brand ambassador while delivering exceptional service and timely responses to inquiries.

Qualifications

• Bilingual in English and French; strong client relations.
• Excellent verbal and written communication; negotiation skills.
• Knowledge of financial markets and regulatory requirements; product knowledge.

Responsibilities

• Provide proactive onboarding support for new Canada-based clients; ensure data accuracy in CRM.
• Identify sales opportunities and cross-sell products/services to existing clients.
• Deliver high-quality client service to ensure a positive experience; respond to queries promptly.

Skills

Bilingual EN/FR

Excellent communication

Negotiation

Client relationships

Regulatory awareness

Financial markets knowledge

Team player

Integrity

Product/platform knowledge

Education

Undergraduate degree inBusiness/Finance/Economics

Tools

PowerPoint

Excel

Job description

Sales Executive – Canada

The Client Management Team is responsible for business development and relationship management for all Canada based high and premium value clients. Within the Client Management team there is a separate team which focuses on onboarding premium clients and client service (24 x 5).

ROLE AND RESPONSIBILITIES

• Provide proactive and timely support for the client on-boarding process
• Identify sales opportunities where possible, including new client profiling to identify high value clients
• Provide excellent and high caliber client service to ensure a positive client experience
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. CRM) in a timely manner
• Proactively identify and cross sell additional products and services to existing clients
• Proactively identify opportunities to improve the client experience
• Provide excellent and high caliber client service to ensure a positive experience for all clients
• Proactively respond to and manage inbound client queries professionally and efficiently
• Effectively deal with client queries, focussing on getting it right first time
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service
• Act as a brand ambassador in all client interactions
• Commitment to understanding the customer needs and requirements.

KEY SKILLS AND EXPERIENCE

• You will be Bilingual in English and French
• Demonstrates passion and enthusiasm for our products and services
• Operates with integrity and a highly client centric mindset, with an ability to build and enhance strong and meaningful client relationships
• Excellent verbal and written communication skills
• Negotiation Skills
• Intermediate knowledge/experience of financial markets (CFD’s preferable but not essential)
• Understanding of the requirements of regulative authorities to ensure that the department is compliant in terms of its processes and procedures.
• Knowledge of Microsoft Office Suite focusing on a good knowledge for Power Point Presentations and basic knowledge of Excel
• Expert knowledge of platform and products
• Ability to work effectively as part of a team
• Undergraduate degree in relevant discipline desirable (Business, Finance, Economics etc.)

Why join CMC

A company which focuses on growth and development Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc. Match RRSP contribution up to 5% of base salary Convenient location, office in Downtown Toronto.

Who we are:

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference. More detail on the Group can be found on https://www.cmcmarkets.com/group/.

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP matching
• Vision care

CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.