Bilingual French Customer Service Executive

CMC Markets NZ Ltd; Toronto; On-site; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Casual dress

Dental care

Extended health care

Life insurance

Paid time off

RRSP matching

Vision care

Job summary

CMC Markets NZ Ltd in Toronto seeks a Client Services Executive (French bilingual) to collaborate with the Premium Client Management team and deliver outstanding client service. You will help create a positive client experience through problem solving and proactive support.

The role emphasizes bilingual communication, strong written/verbal skills, and the ability to thrive in a high-volume environment within an international trading company.

Qualifications

• Excellent customer service experience required.
• Excellent verbal and written communication skills.
• Clear and professional communication in multilingual setting (English + French).

Responsibilities

• Play a major role in creating a positive client experience through exceptional service and problem solving.
• Collaborate with Premium Client Management team and broader organization.
• Support clients to navigate products and services with professionalism.

Skills

Bilingual EN-FR

Customer Service

Communication skills

Job description

Client Services Executive- French Bilingual

CMC Markets has an exciting new opportunity for a Client Services Executive!

Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business. You will play a major role in creating a positive client experience through exceptional service and problem solving.

Who we’re looking for?

• You will excel in Customer Service.
• You will be Bilingual in English and French
• Excellent verbal and written communication skills
• This could be a move for you from a large firm to smaller organisation where you will gain more exposure into the business.
• This could be your first step into the Financial Services space.
• You may have studied Business, Finance, Economics etc and are looking for a break into the industry
• Demonstrate resilience and capacity to work with customers in a high-volume call centre

What does the future look like for you at CMC?

• We continue to grow and evolve, and launch new products and services, this creates amazing opportunities for new and existing employees.
• We value our staff and promote internally mobility.
• You will get the opportunity to work effectively as part of an international team

Why join CMC

• A company which focuses on growth and development
• Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc.
• Match RRSP contribution up to 5% of base salary
• Convenient location, office in Downtown Toronto.

Who we are:

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.

More detail on the Group can be found on https://www.cmcmarkets.com/group/

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP matching
• Vision care