Bilingual French Customer Service Executive

CMC Markets; Toronto; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Casual dress

Dental care

Extended health care

Life insurance

Paid time off

RRSP matching

Vision care

Vacation days

Birthday off

Job summary

CMC Markets in Downtown Toronto is seeking a Client Services Executive (French bilingual) to join our Premium Client Management team. You will help deliver a positive client experience through proactive service and problem solving.

You will excel in English and French communication, handle high-volume inquiries, and collaborate with colleagues across the business. This is a great entry into financial services with room to grow.

Qualifications

• Experience in customer service.
• Bilingual in English and French.
• Excellent verbal and written communication skills.
• Experience in a high-volume call centre is a plus.
• Interest in financial services or business studies.

Responsibilities

• Deliver exceptional customer service to Premium Client Management clients.
• Communicate clearly in English and French.
• Handle high-volume inquiries and resolve client issues.
• Collaborate with internal teams in a global environment.

Skills

Customer service

Bilingual (EN/FR)

Verbal and written communication

High-volume call centre

Industry entry / Financial services

Job description

Client Services Executive- French Bilingual

CMC Markets has an exciting new opportunity for a Client Services Executive!

Our Toronto office is looking for a Client Services Executive (French Bilingual) to work collaboratively with our Premium Client Management team and wider business. You will play a major role in creating a positive client experience through exceptional service and problem solving.

Who we’re looking for?

• You will excel in Customer Service.
• You will be Bilingual in English and French
• Excellent verbal and written communication skills
• This could be a move for you from a large firm to smaller organisation where you will gain more exposure into the business.
• This could be your first step into the Financial Services space.
• You may have studied Business, Finance, Economics etc and are looking for a break into the industry
• Demonstrate resilience and capacity to work with customers in a high-volume call centre

What does the future look like for you at CMC?

• We continue to grow and evolve, and launch new products and services, this creates amazing opportunities for new and existing employees.
• We value our staff and promote internally mobility.
• You will get the opportunity to work effectively as part of an international team

Why join CMC

• A company which focuses on growth and development
• Company perks such as Women@CMC, LinkedIn Learning, referral bonuses, 15 days’ Vacation + your birthday off, Health and Dental etc.
• Match RRSP contribution up to 5% of base salary
• Convenient location, office in Downtown Toronto.

Who we are:

Since launching in 1989, CMC Markets (CMC) has become one of the world’s leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries.

CMC offers an award winning online and mobile trading platform, enabling clients to trade up to 10,000 financial instruments across shares, indices, foreign currencies, commodities and treasuries through contracts for difference.

More detail on the Group can be found on https://www.cmcmarkets.com/group/

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP matching
• Vision care