Customer Service Representative

U-Haul International, Inc.; Sidney; On-site; CAD 24,796 - 27,552; Part time

Benefits offered by this job

Paid holidays and vacation

Gym Reimbursement Program

Opportunities for advancement

Deferred profit-sharing plan

Discounts on Apple products and more

Job summary

U-Haul International, Inc. is seeking a friendly and motivated Customer Service Representative in Sidney, British Columbia. In this role, you will assist customers with U-Haul products and ensure efficient rental operations using smartphone-based technology.

The ideal candidate will help with inspections, cleaning, and maintenance of equipment and need a valid driver's license. U-Haul offers valuable training, competitive pay, and benefits like paid holidays and wellness programs.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• Ability to lift and move equipment weighing a minimum of 50 lbs.

Responsibilities

• Assist customers inside and outside a U-Haul center.
• Use technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot.

Skills

Customer service

Use of smartphone-based technology

Driving and operating equipment

Attention to detail

Education

High school diploma or equivalent

Job description

U-Haul is seeking a friendly, motivated Customer Service Representative to be the face of our exceptional service. In this role you will help customers inside and outside a U-Haul center with our products and services, inspect and maintain equipment, use smartphone-based U-Scan technology to manage rentals and inventory, and provide assistance and education regarding our offerings. The position includes on-the-job training and the opportunity to advance within the company.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing U-Haul education through U-Haul University.

Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves, or shields may be required.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

Pay Range: $18 – $20 per hour

Benefits

• Paid holidays, vacation, and sick days (if eligible).
• Gym Reimbursement Program (if eligible).
• Opportunities for advancement.
• Valuable on-the-job training.
• Deferred profit‑sharing plan (if eligible).
• You Matter Program (EAP).
• Wellness programs.
• Discounts on Apple products, Dell computers, hotels, and more.

Location: 10201 McDonald Park Rd, Sidney, British Columbia V8L5X7 (Part‑Time)

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.