Customer Service & Equipment Support Specialist

U-Haul; St. Catharines; On-site; CAD 24,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

Career stability

Gym reimbursement

Advancement opportunities

On-the-job training

Benefits plan

RRSP

Wellness programs

Employee discounts

Job summary

U-Haul is looking for a Customer Service Representative in St. Catharines, Ontario. The role involves assisting customers with products and services, using U-Scan tech to manage rentals, and helping with equipment inspection and preparation.

The position emphasizes safety and on-the-job training, with a focus on delivering excellent service and supporting customers on their journeys. The role requires a valid driver’s license and a high school diploma or equivalent; compensation ranges from

Qualifications

• Valid driver’s license
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Job description

U-Haul is looking for a Customer Service Representative in St. Catharines, Ontario. The role involves assisting customers with products and services, using U-Scan tech to manage rentals, and helping with equipment inspection and preparation.

The position emphasizes safety and on-the-job training, with a focus on delivering excellent service and supporting customers on their journeys. The role requires a valid driver’s license and a high school diploma or equivalent; compensation ranges from