(CAN)Customer Service Desk Associate

Walmar; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Desk Associate in Hamilton, Ontario. You will support customers at the service desk, process refunds and exchanges, and help maintain accurate records while upholding Walmart's values and store policies.

The role requires flexibility for varied shifts, including evenings and weekends, and involves standing and light lifting as part of daily duties. The minimum pay starts at 17.75 CAD per hour, with opportunities to grow as you contribute to a positive

Qualifications

• Minimum age 16 or older.

Responsibilities

• Handle refunds and returns following company procedures and complete required forms.
• Assist customers at the service desk with refunds, exchanges, questions, and directions in a friendly manner.
• Maintain accurate sales tax records according to company guidelines.
• Process damaged merchandise through Claims and verify items against refund slips.
• Ensure items are scanned correctly to support pricing and inventory accuracy.

Job description

Position Summary

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you’ll do

• Refunds and Returns Follows Company procedures when processing refunds and returns and completes all required forms accurately.
• Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.
• Sales Tax and Records Keeps sales tax-exempt records accurate and up to date by following Company guidelines.
• Claims and Merchandise Handling Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.
• Scanning and Accuracy Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in this Role

• High Task Volume in a Fast-Paced Environment Manages overnight hours effectively and planning accordingly to stay energized and focused.
• High Task Volume in a Fast-Paced Environment Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• High Task Volume in a Fast-Paced Environment Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
• Physical Demands Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Physical Demands Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why you’ll enjoy working here

• Energetic, Fast-Paced Environment Thrive in a dynamic setting where every day brings something new.
• Appreciation for Your Efforts Your contributions are recognized and valued.
• Career Growth Opportunities Build your skills and advance your career with us.
• Meaningful Impact Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75. Le taux horaire minimum pour ce poste débute à 17.75.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

999 UPPR WENTWORTH ST, HAMILTON, ON L9A 4X5, Canada

About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.