(CAN) Customer Service Desk Associate

Walmart Canada; Edmonton; On-site; CAD 22,000 - 25,000; Full time

Job summary

Walmart Canada in Edmonton is seeking a Customer Service Desk Associate to deliver friendly, professional service and support store operations in a fast-paced retail environment. You’ll be a key contact for customers, helping ensure security, accuracy, and a positive shopping experience at the front of the store.

Primary responsibilities include processing refunds and returns, assisting with exchanges and questions, managing sales tax records, routing damaged merchandise, ensuring accurate

Qualifications

• Age – 16 or older.
• Customer service mindset and ability to work in a fast-paced retail environment.

Responsibilities

• Refunds and returns: follow procedures and complete forms accurately.
• Assist customers with refunds, exchanges, questions, and directions in a friendly, professional manner.
• Keep sales tax-exempt records up to date per company guidelines.
• Send damaged merchandise to Claims and verify items against refund slips before restocking.
• Ensure items are scanned correctly to support pricing and inventory accuracy.
• Be flexible with shifts, including evenings, weekends, and holidays.

Job description

Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.What You’ll Do...WHAT YOU'LL DO Refunds and Returns Follows Company procedures when processing refunds and returns and completes all required forms accurately.Customer Service Desk Support Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.Sales Tax and Records Keeps sales tax-exempt records accurate and up to date by following Company guidelines.Claims and Merchandise Handling Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.Scanning and Accuracy Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.Flexibility (Availability/Work Schedule)

• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLEHigh Task Volume in a Fast-Paced Environment

• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HEREEnergetic, Fast-Paced Environment Thrive in a dynamic setting where every day brings something new. Appreciation for Your Efforts Your contributions are recognized and valued. Career Growth Opportunities Build your skills and advance your career with us. Meaningful Impact Take pride in helping customers save money and live better. The minimum rate of pay for this position starts from $16.15. Le taux horaire minimum pour ce poste débute à 16.15.Minimum QualificationsOutlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Age – 16 or olderPreferred QualificationsOutlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Walmart will accommodate the disability-related needs of applicants and associates as required by law.Primary Location…6110 CURRENTS DR NW, EDMONTON, AB T6W 0L7, CanadaImportant Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision‑making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.