Customer Service Coordinator

Placements24; Kimberley; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training and professional发展

Company-provided equipment

Proximity to local amenities

Career growth opportunities

Stable work environment

Job summary

Placements24 is seeking a highly organized Customer Service Coordinator to join our team in Kimberley. You will manage customer inquiries, coordinate service deliveries, and maintain accurate records, ensuring excellent client relationships in a fast-paced office setting.

The role requires on-site work at the Kimberley location, strong organizational skills, and outstanding communication abilities in English.

Qualifications

• High school diploma or equivalent required.
• Proven experience in a customer service or coordination role preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Strong verbal and written communication in English.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Manage and coordinate customer service activities and communications.
• Handle customer inquiries, complaints, and requests via phone, email, and in person.
• Schedule appointments and coordinate service deliveries.
• Maintain customer records and update databases accurately.
• Assist in preparing reports on customer service performance.
• Liaise with other departments to ensure timely resolution of customer issues.
• Process customer orders, returns, and exchanges.
• Provide administrative support to the customer service team.

Skills

Organizational skills

Time management

Communication in English

Multitasking

Customer-focused attitude

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly organized and proactive Customer Service Coordinator to join their team in Kimberley, Northern Cape . This role is crucial for ensuring the smooth operation of customer service functions and maintaining excellent relationships with clients. You will be responsible for managing customer inquiries, coordinating service requests, and providing administrative support to the customer service department. This is an excellent opportunity for an individual with strong organizational skills and a passion for customer satisfaction to contribute to a growing business within Kimberley . We are looking for someone who is detail-oriented, possesses excellent communication abilities, and can work effectively both independently and as part of a team. Join us and play a vital role in delivering outstanding service to our customers in the Northern Cape region. The position requires you to be on-site, fostering direct collaboration and immediate problem-solving.

Key Responsibilities

• Manage and coordinate customer service activities and communications.
• Handle customer inquiries, complaints, and requests via phone, email, and in person.
• Schedule appointments and coordinate service deliveries.
• Maintain customer records and update databases accurately.
• Assist in preparing reports on customer service performance.
• Liaise with other departments to ensure timely resolution of customer issues.
• Process customer orders, returns, and exchanges.
• Provide administrative support to the customer service team.

Requirements

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service or coordination role.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills in English.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize tasks effectively.
• A friendly, professional demeanor and a customer-focused attitude.
• Willingness to work from the office in Kimberley .

Benefits

• Competitive salary.
• Opportunity to work within a supportive team in Kimberley .
• On-the-job training and professional development.
• Company-provided equipment.
• Proximity to local amenities in Kimberley .
• Potential for career growth within the organization.
• A stable work environment.