Customer Service Representative (Part-time)

Placements24; Kimberley; Hybrid; CAD 7,100 - 11,000; Part time

Benefits offered by this job

Hybrid work model

Flexible hours

Training opportunities

Job summary

Placements24 in Kimberley is seeking a friendly Customer Service Representative for a part-time hybrid role. You will assist customers via phone, email, and in person, provide product information, and resolve basic issues to ensure a positive experience with our client’s offerings.

The ideal candidate communicates clearly, stays patient, and keeps records in the CRM. The role supports work-life balance with flexible hours and a blend of remote and in-office work.

Qualifications

• Prior customer service experience is a plus.
• Clear verbal and written communication skills.
• Basic computer proficiency required.

Responsibilities

• Handle customer inquiries via phone, email, and in-person as needed.
• Provide accurate information about products, services and policies.
• Assist customers with troubleshooting and resolving basic issues.

Skills

Customer service

Verbal communication

Written communication

Organization

Patience

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is looking for a friendly and efficient Customer Service Representative to join their team in Kimberley, Northern Cape, ZA . This part-time, hybrid role offers flexibility for individuals seeking to balance work with other commitments. You will be responsible for assisting customers, answering questions, and resolving issues, ensuring a positive experience with our client's offerings. The ideal candidate is a good communicator, patient, and eager to provide excellent service. This is a great opportunity to gain experience in customer support within a supportive environment that values work-life balance.

Key Responsibilities

• Handle customer inquiries via phone, email, and potentially in-person.
• Provide accurate information about products, services, and company policies.
• Assist customers with troubleshooting and resolving basic issues.
• Process customer requests, orders, or applications accurately.
• Document customer interactions in the CRM system.
• Escalate complex issues to the appropriate supervisor or department.
• Contribute to a positive team environment.
• Adhere to company standards for customer service.

Requirements

• Previous customer service experience is a plus.
• Good verbal and written communication skills.
• Basic computer proficiency.
• Ability to work part-time, with a hybrid schedule (combination of remote and in-office).
• Customer-focused and patient attitude.
• Strong organizational skills.
• Must be located in or near Kimberley, Northern Cape, ZA .

Benefits

• Competitive hourly wage or pro-rata salary.
• Flexible part-time hours.
• Hybrid work model.
• Training and development opportunities.
• Supportive team culture.