Customer Service Representative - Retail Operations

Placements24; Kimberley; On-site; CAD 10,000 - 15,000; Full time

Job summary

Placements24 is recruiting a Customer Service Representative for a retail group in Kimberley. You will be the first point of contact for customers, addressing questions and concerns with a friendly, professional approach.

Responsibilities include handling inquiries by phone, email, and in person, processing orders, returns, exchanges, refunds, and maintaining accurate customer records. The role emphasizes excellent communication and a patient, client‑centred attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Address customer complaints and resolve issues efficiently, escalating when necessary.
• Provide information about products, services, promotions, and store policies.
• Process customer orders, returns, exchanges, and refunds accurately.
• Maintain customer records by updating

Job description

About the Role

Our client, a well-established retail group, is seeking a diligent and customer-focused Customer Service Representative to join their team in Kimberley, Northern Cape . This role is vital in providing exceptional support to customers, ensuring their inquiries are handled efficiently and professionally. You will be the first point of contact for customers, addressing concerns, processing requests, and maintaining a positive brand image. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong commitment to customer satisfaction. This is an excellent opportunity to build a career within the retail sector and contribute to a reputable organization. Join us in Kimberley, Northern Cape and make a difference in every customer interaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Address customer complaints and resolve issues efficiently, escalating when necessary.
• Provide information about products, services, promotions, and store policies.
• Process customer orders, returns, exchanges, and refunds accurately.
• Maintain customer records by updating