Customer Service Associate: Randstad Canada

CanadaLync; Canada; Presencial; CAD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus

On-site work

Descripción de la vacante

Randstad Canada in Saint Catharines, Ontario, is seeking a Customer Service Associate for a 12-month contract. The role is 100% on site with 40 hours per week, including day and night shifts. Day shifts run 8 a.m. to 5 p.m. ET; nights 5 p.m.

to 2 a.m. ET. Start date is ASAP, with a $1,000 signing/retention bonus and hourly pay of $20 day / $21.50 night. The position focuses on customer service tied to AI call transcripts and training materials.

Formación

• Two years of experience in high-touch customer service, hospitality, concierge, or technical support.
• Excellent written and verbal English required.
• Emotional intelligence and attention to detail are essential.

Responsabilidades

• Review and refine AI call transcripts and training materials.
• Assess tone, accuracy, and adherence to procedures.
• Handle complex or escalated customer calls.
• Identify service bottlenecks and recommend improvements.
• Maintain customer experience metrics and satisfaction levels.

Conocimientos

Customer service experience

Emotional intelligence

Attention to detail

English proficiency

Descripción del empleo

# Customer Service Associate: Randstad Canada**Randstad Canada**Saint Catharines, Ontario, Canada Start Date07/10/202620.75 ContractRandstad Canada is recruiting a Customer Service Associate for a contract role in Saint Catharines, Ontario. The position is 100% on site, runs for up to 12 months with possible extension, and covers customer service work connected to AI call transcripts and training materials. The stated pay is $20 per hour for day shifts, $21.50 per hour for night shifts, plus a $1,000 signing and retention bonus.The role includes 40 hours per week with staggered schedules and seven-day operational coverage. Day shifts run from 8 a.m. to 5 p.m. Eastern Time, while night shifts run from 5 p.m. to 2 a.m. Eastern Time. The posting states that the start is as soon as possible and does not provide an application deadline.* Role: Customer Service Associate* Recruiter: Randstad Canada* Location: Saint Catharines, Ontario* Employment type: Contract, up to 12 months, with possible extension* Work mode: 100% on site* Salary: $20.00 per hour on day shift; $21.50 per hour on night shift* Additional payment: $1,000 signing and retention bonusCustomer service jobs in Ontario can involve direct client support, service quality review, and operational problem-solving. This Saint Catharines role adds AI interaction review and customer experience measurement to the work.## Customer Experience And AI ReviewThe associate reviews, annotates, and refines AI call transcripts and training materials. Each interaction is assessed for tone, accuracy, and adherence to procedure.Complex or escalated customer calls remain part of the role. The associate identifies service bottlenecks, recommends improvements, and maintains customer satisfaction, resolution, and tone metrics.* Review and refine AI call transcripts* Assess tone, accuracy, and procedure* Handle complex or escalated customer calls* Identify service bottlenecks* Maintain customer experience metrics## Experience And Communication RequirementsThe posting requires two years of experience in high-touch customer service, hospitality, concierge work, or technical support. Excellent written and verbal English is required.Emotional intelligence and attention to detail are named qualifications. The associate must be comfortable with fast-paced, technology-enabled workflows and able to identify errors and tone issues.## Saint Catharines Work ScheduleThe position is 100% on site in Saint Catharines, Ontario. The schedule provides 40 hours per week with staggered coverage across seven days of operation.Day shift hours are 8 a.m. to 5 p.m. Eastern Time, and night shift hours are 5 p.m. to 2 a.m. Eastern Time. The posting states that the role can start as soon as possible.## Contract Pay And BonusDay shifts pay $20.00 per hour, and night shifts pay $21.50 per hour. The posting also states a $1,000 signing and retention bonus.The bonus is split into $500 after four consecutive service weeks and $500 after 12 weeks. The contract can last up to 12 months and may be extended.Randstad Canada is identified as the recruiter or employer on the posting. The page does not name a separate client employer or provide additional benefits.## How To ApplyThe official application is available through the Randstad Canada job page. The posting also provides the contact email [e-mail] for resume submissions.Applicants should have a resume showing two years of relevant customer service, hospitality, concierge, or technical support experience. Shift availability, English communication ability, and comfort with AI-enabled workflows should be clear before applying.## Application DeadlineNot provided by the employer.The posting states that the role can start as soon as possible and remains available through the live application page. No closing date is stated.Customer service associate jobs in Ontario can differ by schedule, work setting, and service channel. This contract role specifies an on-site workplace, staggered coverage, customer call handling, and AI interaction review.The hourly rate changes with the assigned shift, while the signing and retention bonus follows its own two-stage payment schedule. The posting does not guarantee employment or state additional benefits.Apply For This RoleApplicants should have relevant experience details, a current resume, English communication information, and availability for staggered seven-day coverage ready. The application deadline and separate client-employer name remain not provided by the employer.