Customer Service Associate

ManpowerGroup, Inc.; St. Catharines; On-site; CAD 25,000 - 30,000; Full time

Job summary

ManpowerGroup, Inc. is hiring a Customer Service Associate for an on-site position in Niagara. You will educate users, drive quality scoring, and contribute to achieving daily targets and metrics while delivering excellent customer service.

The role requires at least 2 years in customer support and a High School Diploma, with concierge/hospitality experience preferred. Expect 35–44 hours per week, 12-month contract, and $20 per hour.

Qualifications

• Minimum of 2 years customer support experience.
• High School Diploma.
• Concierge and/or hospitality experience preferred.
• Drive for communication calls, chats and interaction with customers and end users.
• Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values.
• Strong attention to details.
• Excellent problem solving and organization skills.
• Self-motivated to work independently with minimal supervision.
• Excellent time management skills and able to proactively and independently manage workload and targets.

Responsibilities

• Educate users on how to effectively utilize the platform and score quality and outcomes.
• Achieve daily targets and key metrics.
• Provide quality customer service by achieving consistent customer satisfaction ratings and resolving cases efficiently.
• Outbound calling and assisting end users with various query types.
• Be helpful, empathetic, and resolve issues quickly.
• Ask questions proactively and stay aware of client business activities and processes.
• Communicate information to Team leads, QAs, SMEs, and Operations Manager.
• Maintain professional interactions within Accenture and with client contacts.

Skills

Customer service

Communication

Time management

Problem solving

Empathy

Education

High School Diploma

Job description

Customer Service Associate

Work Location: On site work. Niagara: 80 King St., St. Catherine’s ON L2R 7G1 2nd floor.
Hours of Operation: 7 days a week (including holidays) 8AM- 5PM EST.
Hours may vary between 35-44hrs / per week.
Duration: 12 months contract.
Hourly Pay Rate: $20.

Providing quality customer service is at the core of our team’s goals. As a Customer Service Associate, you will assist in achieving team goals by conducting outbound calling, scoring quality, and providing feedback on the end-to-end experience.

Key Responsibilities:

Educate users on how to effectively utilize the platform and score quality and outcomes.

You will be responsible for achieving daily targets and key metrics

Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively

Out bounding calling and assisting end users with various query types are key to high customer satisfaction

Needs to be helpful empathetic and resolve issues quickly

Proactively ask questions and maintain an awareness of the client’s business operational activities and processes within their team area

Communicate information and escape to Team leads QAs SMEs and Operations Manager

Requires professional interaction and communication both within the Accenture organization and with client contacts

Basic Qualifications:

• Minimum of 2 years customer support experience
• High School Diploma

Preferred Qualifications:

• Concierge and/or hospitality experience preferred
• Drive for communication calls, chats and interaction with customers and end users
• Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Strong attention to details
• Excellent problem solving and organization skills
• Self-motivated to work independently with minimal supervision
• Excellent time management skills and able to proactively and independently manage workload and targets

Customer Service Associate

Work Location: On site work. Niagara: 80 King St., St. Catherine’s ON L2R 7G1 2nd floor.
Hours of Operation: 7 days a week (including holidays) 8AM- 5PM EST.
Hours may vary between 35-44hrs / per week.
Duration: 12 months contract.
Hourly Pay Rate: $20.

Providing quality customer service is at the core of our team’s goals. As a Customer Service Associate, you will assist in achieving team goals by conducting outbound calling, scoring quality, and providing feedback on the end-to-end experience.

Key Responsibilities:

Educate users on how to effectively utilize the platform and score quality and outcomes.

You will be responsible for achieving daily targets and key metrics

Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively

Out bounding calling and assisting end users with various query types are key to high customer satisfaction

Needs to be helpful empathetic and resolve issues quickly

Proactively ask questions and maintain an awareness of the client’s business operational activities and processes within their team area

Communicate information and escape to Team leads QAs SMEs and Operations Manager

Requires professional interaction and communication both within the Accenture organization and with client contacts

Basic Qualifications:

• Minimum of 2 years customer support experience
• High School Diploma

Preferred Qualifications:

• Concierge and/or hospitality experience preferred
• Drive for communication calls, chats and interaction with customers and end users
• Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
• Strong attention to details
• Excellent problem solving and organization skills
• Self-motivated to work independently with minimal supervision
• Excellent time management skills and able to proactively and independently manage workload and targets