Customer Care Associate: Carewell in Alberta

CanadaLync; Alberta; Híbrido; CAD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation pay

Holiday pay

Holiday premium pay

Descripción de la vacante

Carewell in Alberta, Canada is hiring a full-time Customer Care Associate for 100% remote service work. The role supports family caregivers with orders, returns, product questions, website navigation, and reorders. Pay is CAD $15 per hour, with two-week remote training and flexible post-training shifts.

The position requires 1–2 years in customer care or a related service background, private workspace, and reliable high-speed internet. Fluency in English (and Spanish) is preferred.

Formación

• One to two years of customer care, patient care, or another service-related background.
• Professional phone voice and clear written communication.
• Ability to manage several tasks while using software, databases, scripts, and related tools.

Responsabilidades

• Answer customer calls and assist with orders.
• Handle reorders, returns, and product questions.
• Guide customers through website navigation.
• Recommend products based on customer needs.

Conocimientos

Customer care

Active listening

Written & verbal communication

Herramientas

Customer service software

Databases & scripts

Descripción del empleo

# Customer Care Associate: Carewell in Alberta**Carewell**Alberta, Canada Start Date09/09/202615.00 Full-TimeCarewell is hiring a full-time Customer Care Associate for remote customer service work in Alberta, Canada. The role supports family caregivers with orders, product questions, returns, website navigation, and reorders. Pay is CAD $15 per hour. The position requires one to two years of customer care, patient care, or another service-related background.The role is fully remote, with a two-week training programme scheduled from September 28 to October 9, 2026. Training runs Monday to Friday from 9:00 a.m. to 6:00 p.m. Eastern Time. After training, the available schedules include Saturday to Wednesday, Sunday to Thursday, or Monday to Thursday with Saturday coverage. The employer requires legal authorization to work in Canada, a private workspace, and high-speed internet.* **Role:** Customer Care Associate* **Employer:** Carewell* **Location:** Alberta, Canada* **Work mode:** 100% remote* **Employment type:** Full-time* **Salary:** CAD $15 per hourApply For This RoleCandidates applying for this remote customer service role have the application URL, work authorization details, and Alberta location ready. Carewell does not provide an application deadline or separate start date for this opening.## Customer Care Associate WorkThe Customer Care Associate is a customer service role that supports family caregivers through phone-based service conversations. Daily work includes placing orders, processing reorders, answering product questions, handling returns, helping with website navigation, and recommending products. Active listening and first-contact resolution are part of the service standard.Customer conversations require a professional phone voice, clear written communication, and the ability to manage several tasks while using software, databases, scripts, and other tools. The associate follows company policies and procedures while building customer relationships through reliable service.* Answer customer calls and assist with orders.* Handle reorders, returns, and product questions.* Guide customers through website navigation.* Recommend products based on customer needs.* Resolve concerns through active listening and first-contact resolution.* Use customer service software, databases, scripts, and related tools.## Carewell Customer Support StandardsCarewell sets measurable performance targets for this role. The Customer Satisfaction average target is at least 4.5, the Autoship and Cross-Sell Pitch Rate average target is at least 80%, the Average Handle Time target is 6.2 minutes or less, and the Quality Assurance average target is at least 80%.The work requires empathy, ownership, resourcefulness, and comfort with independent work. A strong service attitude supports conversations with family caregivers, while written and verbal communication skills support accurate order and product assistance.## Remote Training And Shift StructureTraining runs for two weeks from September 28 to October 9, 2026. The published training schedule is Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time. The training programme must be completed and graduated before the post-training schedule begins.Post-training coverage uses one of three published patterns: Saturday to Wednesday from 9:00 a.m. to 6:00 p.m. Eastern Time, Sunday to Thursday from 9:00 a.m. to 6:00 p.m. Eastern Time, or Monday to Thursday from 11:00 a.m. to 8:00 p.m. Eastern Time with Saturday from 9:00 a.m. to 6:00 p.m. Eastern Time. The remote setup requires a quiet, secure, private workspace and internet with at least 10 Mbps of download speed per connected person.## Pay, Time Off, And Application StatusThe published pay rate is CAD $15 per hour. Carewell lists 10 days of accrued vacation, holiday pay, and premium pay for working on holidays. Carewell does not provide additional salary information, a separate bonus plan, or other benefits for this opening.Carewell requires legal authorization to work in Canada and does not provide visa sponsorship for this role. One to two years of direct customer care, patient care, or another service-related experience is required. Fluent English and Spanish, healthcare experience, and high-volume contact centre experience are preferred qualifications.## Questions About This Alberta Role### Is this a remote customer service job in Alberta?Yes. The role is 100% remote and is limited to candidates located in Alberta, Canada.### What experience does the associate role require?The employer requires one to two years of experience in customer care, patient care, or another service-related industry that directly serves customers.### What internet and workspace requirements apply?The role requires a private, secure, quiet workspace and high-speed internet with a minimum download speed of 10 Mbps per connected person.### When does training take place?Training is scheduled for September 28 to October 9, 2026, Monday to Friday from 9:00 a.m. to 6:00 p.m. Eastern Time.The Customer Care Associate works with family caregivers who need order assistance, product guidance, and clear answers about returns or website use. The role combines phone service, product knowledge, written communication, and accurate tool use.Carewell has not provided an application deadline or a separate start date. Salary, training dates, shift patterns, performance targets, and remote-work conditions remain the published job terms for this Alberta opening.