Customer Service Associate – Food & Orders Support

Tree of Life Canada; Vaughan; On-site; CAD 40,000 - 45,000; Full time

Job summary

Legacy Distributors Inc. in Vaughan, Ontario, is seeking a Customer Service professional to support orders and inquiries for our food product lines.

You will handle orders by phone, email or fax, provide product information, and coordinate with transporters and sales reps. Ideal candidates have a High School Diploma with at least one year in customer service or sales administration, strong English communication skills, and proficiency in MS Office; French is an asset.

Qualifications

• High School Diploma required with minimum of 1 year experience in a customer service / sales administration environment.
• Excellent interpersonal, written and oral communications skills in English, French an asset.
• Proficiency in MS Office required. SAGE50 and EDI experience an asset.

Responsibilities

• Receive and process sales orders received via telephone, e-mail or fax.
• Review orders on hold and ensure action has been taken.
• Record customer issues/complaints and follow up required.
• Provide service and information to the sales force (i.e. stock status, item details, promotional details, delivery status, etc.).
• Process of EDI orders.
• Process internal sample requests and employee orders.
• Process customer return/credit requests.
• Co-ordinate cancellation and re-bill of orders with errors.
• Handle and track all customer calls/enquiries/complaints.
• Co-ordinate product returns with transport companies.
• Follow-up daily regarding unshipped order statuses.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma

Tools

SAGE50

EDI

MS Office

Job description

Legacy Distributors Inc. in Vaughan, Ontario, is seeking a Customer Service professional to support orders and inquiries for our food product lines.

You will handle orders by phone, email or fax, provide product information, and coordinate with transporters and sales reps. Ideal candidates have a High School Diploma with at least one year in customer service or sales administration, strong English communication skills, and proficiency in MS Office; French is an asset.