Bilingual Customer Support & Order Coordination

Multy; Vaughan; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global outdoor living products manufacturer is seeking a bilingual Customer Support Specialist in Vaughan. The role involves processing orders in the ERP system, providing timely responses to customer inquiries, and managing complaints. Candidates should have 2-5 years of experience in a similar role, strong MS Office skills, and proficiency in French and English. Join a diverse team committed to inclusivity and sustainability in production practices.

Qualifications

• Must have 2-5 years’ experience in a similar supporting role.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of employees.

Responsibilities

• Administer customer orders in the ERP system NetSuite.
• Respond to customer emails and phone calls with a professional attitude.
• Manage customer complaints and ensure a seamless experience.

Skills

Bilingual French and English (written and verbal)

Strong MS Office

Excel

NetSuite

SPS commerce

Education

Post-secondary education

Tools

NetSuite

MS Office

Job description

A global outdoor living products manufacturer is seeking a bilingual Customer Support Specialist in Vaughan. The role involves processing orders in the ERP system, providing timely responses to customer inquiries, and managing complaints. Candidates should have 2-5 years of experience in a similar role, strong MS Office skills, and proficiency in French and English. Join a diverse team committed to inclusivity and sustainability in production practices.