Customer Service Associate

Dollar Tree, Inc.; Okotoks; On-site; CAD 21,000 - 28,000; Part time

Job summary

Dollar Tree Canada is seeking a Customer Service Associate to join our Okotoks store. You will assist customers, handle transactions at the register, and help ensure a friendly shopping experience. Location: 610 Big Rock Ln, Okotoks, AB.

You will maintain stock, assist with unloading trucks and replenishment, keep the store clean, and support a safe, respectful environment for customers and team members. Prior retail or service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Retail or service experience preferred.
• Ability to follow instructions and interpret documents.
• Must lift 30–50 lbs and perform frequent movement.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills; problem-solving abilities.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the register.
• Maintain cash security and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and unload trucks; stock replenishment.
• Ensure a positive, safe, and respectful environment for customers and staff.
• Maintain store cleanliness including bathrooms, floors, trash, and overall neatness.
• Other duties as assigned.

Skills

Customer service

Cash handling

Stock replenishment

Follow instructions

Lifting 30-50 lbs

Organizational skills

Communication skills

Problem-solving

Decision-making

Education

High school diploma

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations

• Manage sales transactions while working assigned cash register

• Maintain security of cash and protect company assets

• Keep the store well-stocked, and recover merchandise

• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required

• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time

610 Big Rock Ln,Okotoks,Alberta T0L 0A0

Operations

40338

Dollar Tree