Customer Service Associate I

Dollar Tree Stores; Kitchener; On-site; CAD 22,000 - 29,000; Part time

Job summary

Dollar Tree Canada is hiring a Customer Service Associate to deliver a friendly shopping experience. You will assist customers, process transactions at the register, stock merchandise, and keep the store clean and organized.

The role requires excellent communication, reliability, and the ability to lift 30–50 lbs. Part-time position with starting pay of $17.60 per hour. We welcome applicants who value teamwork and customer care.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environments is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs and handle frequent walking, standing, and lifts.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment.
• Ensure a positive, safe, and respectful environment with customers and staff.
• Maintain cleanliness throughout the store, including bathrooms and floors.
• Other duties as assigned.

Skills

Customer service experience

Excellent communication

Organizational skills

Follow instructions

Physical stamina

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

Part time

500 Fairway Road S,Kitchener,Ontario N2C 1X3

Operations

Dollar Tree