Customer Service Associate

Dollar Tree, Inc.; Ottawa; On-site; CAD 23,000 - 28,000; Part time

Job summary

Dollar Tree Canada is hiring a Customer Service Associate in Ottawa, ON to deliver a positive shopping experience. You will assist customers, process transactions at the register, stock shelves, and help unload trucks in a fast-paced retail environment.

The role emphasizes friendly customer service, safety, cleanliness, and teamwork with leaders and associates. Candidates should be able to lift up to 50 lbs and maintain a neat, welcoming store appearance.

Qualifications

• High school diploma or equivalent is preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Responsibilities

• Assist customers with questions and recommendations.
• Process sales transactions at cash register.
• Maintain cash security and protect assets.
• Stock shelves and recover merchandise.
• Receive merchandise and unload trucks.
• Keep store clean including restrooms and floors.
• Ensure a safe, respectful environment and professional interactions.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Organization

Problem-solving

Lifting

Following instructions

Education

High school diploma

Job description

Customer Service Associate

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

The starting pay for this position is $17.60 per hour.

Part time 1595 Merivale Road,Ottawa,Ontario K2G 3J4 Operations 40336 Dollar Tree

At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support candidates with disabilities throughout the recruitment process. Please let us know about any individual accessibility needs throughout the hiring process.

As a Dollar Tree associate, you'll create a positive shopping experience and impact our communities every day, making you an essential part of our team. We put value front and center – it's what our business is built on. At Dollar Tree Canada, we aim to go above and beyond the expectations of our customers and the communities we serve. We see an exciting path forward as a company, and our people will lead the way.