Customer Service Associate

J.D. Irving, Limited; Mount Pearl; On-site; CAD 30,000 - 45,000; Full time

Job summary

Join a dynamic team as a Customer Service Associate, where you'll engage with customers and ensure smooth transactions in a fast-paced environment. This role emphasizes strong communication and problem-solving skills while providing excellent customer service. You'll be responsible for processing sales, handling payments, and maintaining a tidy checkout area. If you're passionate about customer satisfaction and enjoy working independently, this opportunity is perfect for you. Become part of a supportive workplace that values your contributions and offers opportunities for growth.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Customer satisfaction-oriented with strong communication skills.

Responsibilities

• Process customer transactions efficiently through cash registers.
• Provide excellent customer service and maintain a clean checkout area.

Skills

Mathematical Skills

Customer Satisfaction Orientation

Communication Skills

Time Management

Problem Solving

Decision Making

Ability to Work Independently

Tools

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge

• Ability to work independently in a fast-paced environment

• Customer satisfaction-oriented

• Strong communication and time management skills

• Problem solving and decision making

• Experience as a Retail Cashier is an asset

• Ability to handle moderate physical demands: standing for 4 hours, lift a medium size merchandise if required up to 50 lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers

• Operate scanners and credit card/debit card terminals

• Provide excellent customer service

• Collect payments and bag purchases for customers

• Keep the checkout area clean and orderly

• Maintain front end department merchandise

• Answering front desk phone and directing calls

• Assist other departments and functions as required

• Able to learn and operate the applicable computer system (D365) used to process orders