Customer Service and Office Manager

Experior Financial; Guelph; On-site; CAD 65,000 - 70,000; Full time

Job summary

A leading financial services company is seeking a motivated Customer Service and Office Manager to lead their Customer Support Departments. This role involves overseeing daily operations, resolving facility issues, and supporting the Operations Manager. Candidates should have strong leadership skills and excellent communication abilities. The company offers a positive work environment and opportunities for career advancement.

Benefits

Paid vacation and sick days

Competitive compensation

Comprehensive medical, dental, and vision benefits

Career growth and development opportunities

On-site parking and weekly grocery orders

Straight day shifts with no weekends

Company events and celebrations

Tuition reimbursement

Company-provided equipment

Qualifications

• 4+ years of management or leadership experience.
• Experience leading teams of 10+ is required.

Responsibilities

• Oversee and lead the Customer Support Teams including Reception and Broker Support.
• Resolve issues with the building and facilities.
• Carry out projects including planning and implementing.

Skills

Leadership

Communication

Time Management

Problem Solving

Job description

Customer Service and Office Manager

“Building financial foundations for families to empower them today and leave a legacy for tomorrow”.

Experior Financial Group, Inc. is looking for a motivated Customer Service and Office Manager to lead our Customer Support Departments and oversee head office facilities. This role involves overseeing daily operations, resolving facility issues, and supporting the Operations Manager with task delegation. The ideal candidate will have strong leadership skills, excellent communication, and the ability to handle multiple priorities in a fast-paced environment.

As a member of our team, you will enjoy a positive work environment and be part of a dynamic group that values dedication and enthusiasm. We offer excellent opportunities for career advancement to those who are committed and strive for excellence.

Responsibilities:

• Oversee and lead the Customer Support Teams including, Reception, Broker Support, and Catalyst Club.
• Maintain a sufficient inventory of various office supplies and submit order forms as needed.
• Assist Operations Managers in assessing, delegating, and completing operational tasks with the Customer Support teams.
• Resolve issues with the building and facilities, such as needed maintenance or emergency repairs.
• Carry out regular checks of office condition to identify areas where improvement is warranted Eg., lights, AC/Heat, desks etc.
• Stay current on industry best practices and take proactive steps to increase personal knowledge.
• Form and maintain positive relationships with co-workers and management.
• Learn department roles and responsibilities to be able to add value anywhere when needed.
• Carry out projects including planning, implementing, tracking metrics, and fully reporting on the results of the projects.
• This position requires full-time on-site presence at our head office.

Qualifications:

• 4+ years of management or leadership experience.
• Experience leading teams of 10+ is required.
• Experience in the insurance industry is an asset but not required.
• Strong time management, organizational, and multitasking abilities.
• Excellent written and verbal communication skills.
• Effective leadership with the ability to delegate, supervise, and complete tasks.
• Tactful in delivering suboptimal information in person, over the phone, and by email.
• Experience with inventory and office supply management, ordering and maintaining stock.
• Proficient with computers and quick to learn new systems.
• Interest in career growth within operations.
• Positive attitude under pressure with strong problem-solving skills.
• Able to meet tight deadlines with attention to detail and accuracy.
• Open to feedback and continuous improvement.
• Dependable, trustworthy, and self-motivated.
• Must reside and be authorized to work in Canada.
• Proficiency in French or Spanish is a significant asset; willingness to learn these languages is also valued.

What Experior Financial Group Inc. can offer you:

• Work-life balance with paid vacation and sick days
• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• Career growth and development opportunities
• Diverse teamwork environment
• On-site parking and weekly grocery orders
• Straight day shifts with no weekends
• Company events and celebrations
• Tuition reimbursement
• Company-provided equipment

Salary Range - $65,000.00 - $70,000.00 CAD/ annually

The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.

Experior Financial Group Inc. is committed to job posting transparency. Customer Service and Office Managerposition is currently an open and vacant role within the organization.

Employees were surveyed in June 2023 and May 2024 and Experior Financial Group Inc. has been certified a Great Place to Work!