CUSTOMER SERVICE AGENT / RECEPTIONIST

LCI Education; Montreal West; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Permanent full-time position

Group insurance

Retirement Savings Plan

Health and wellness program

Job summary

LaSalle College is seeking a Customer Service Officer to act as the first contact for prospective learners. You will welcome visitors, respond to inquiries, and maintain communication with the admissions team at LaSalle College in Montreal.

The role requires a High School Diploma, schedule flexibility, and fluency in French and professional English. This is a permanent full-time position with benefits and a supportive environment.

Qualifications

• High School Diploma (SSD) is required.
• Schedule flexibility is needed.
• Knowledge of the Microsoft suite is required.
• Fluency in French (written and spoken) is required.
• Professional level English (written and spoken) is required.

Responsibilities

• Welcome visitors to the reception with courteous, professional service and guide them to the appropriate services.
• Receive and transfer calls and voice messages.
• Receive parcels and send postal items; manage supplies.
• Communicate information by email to other receptionists or replacements.
• Assist prospective students with inquiries via phone, chat, social media, or email.
• Collaborate with admissions counselors to transfer communications to other departments.
• Promote information sessions and school visits; participate in events.
• Enter data into the CRM system and maintain accurate records.
• Perform other related tasks as needed.

Skills

Customer service

Reception duties

French fluency

Professional English

Microsoft Office

Education

High School Diploma (SSD)

Tools

CRM system

Job description

As a Customer Service Officer and under the supervision of the Admissions Officer, you would be the first contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up of files with members of the admissions team.

Location: LaSalle College, Montreal

Status: Permanent, full-time (39 hours/week)

Work Schedule: Monday to Friday from 8:00 a.m. to 8:00 p.m.

Salary : $18/hr

Responsibilities

• Offer a courteous and professional welcome to anyone who comes to the reception, respond to their requests with precision and direct them to the appropriate services, while ensuring the fluidity of daily operations:
• Receive and transfer calls & voice messages
• Receive parcels and send postal items
• Order supplies
• Communicate relevant information by email to other receptionists who are on duty, or as replacements;
• To provide exceptional service to our prospective students during requests made (by phone call, chat, on a social media platform or by email);
• Be the first resource to help and support our prospective students, and provide them with all the information at your disposal to guide them;
• Work closely with admissions counselors and facilitate the transfer of communication to other departments in the network;
• Participate and create excitement in information activities such as open days and school visits;
• Perform data entry into our customer relationship system (CRM);
• Perform all other related tasks.

Requirements

• High School Diploma (SSD);
• Flexibility in terms of schedules;
• Knowledge of the Microsoft suite and comfort with technology;
• Fluency in the French language (oral and written);
• Proficiency in the English language at a professional level (oral and written).

This role involves interacting with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.

Benefits

• Permanent full-time position;
• Group insurance and an EAP;
• Retirement Savings Plan;
• Health and wellness program.

LCI Education subscribes to an equal access to employment program and members of the targeted groups, namely women, people with disabilities, Indigenous people, visible minorities and ethnic minorities are encouraged to submit their applications. If you are a person with a disability, you can receive assistance with the screening and selection process upon request.