Conseiller.ère, Services aux membres

Association Restauration Québec; Laval (administrative region); Hybrid; CAD 33,000 - 36,000; Full time

Benefits offered by this job

Long-term contract

Hybrid work model

Parking on site

Group insurance

Training access

Job summary

Randstad Canada in Laval is seeking a Student Services Officer for a one-year contract with strong potential for permanency. You will be the main contact for students, guiding them and supporting their academic progress within a collaborative team.

The role requires 4 days on-site in Laval and one remote day per week, with a standard 35-hour work week from 8:30 AM to 4:30 PM. Start date is as soon as possible.

Qualifications

• Bilingual: English and French, strong written and verbal skills.
• Minimum 1 year of relevant experience in customer service or office administration.
• High digital literacy with ability to navigate complex software.
• Strong autonomy and ability to multitask with priorities.

Responsibilities

• Serve as primary point of contact for student inquiries via phone, email, and in person.
• Oversee academic management systems, including scheduling and exam coordination.
• Process requests regarding academic progress and streamline enrollment.
• Provide support across on-site, virtual, and correspondence programs.
• Act as liaison between students, faculty, administration, and partners.

Skills

Bilingual English/French

Customer service

Tech literacy

Multitasking

Job description

Student Services Officer

Shape the journey of tomorrow's students at a reputable institution in Laval! Are you a welcoming, attentive individual with a passion for customer service? Do you combine strong computer proficiency with exceptional organizational skills? Give meaningful direction to your career in the field of education! Our client, a renowned educational institution located in Laval, is seeking a dynamic Student Services Officer for a one-year contract (with strong potential for permanent employment). As a true pillar of academic success, you will serve as the main point of contact for students. You will answer their questions, guide them with care, and facilitate their academic progress within a stimulating and collaborative team.

• Location: Laval (In-person Monday through Thursday / Remote on Friday)
• Schedule: Full-time (35 hours/week), Monday to Friday, 8:30 AM to 4:30 PM
• Pay Rate: $24.00 to $26.00 / hour (depending on experience)
• Start Date: As soon as possible

Advantages

• Long-Term Stability: A secure 1-year contract with a strong potential for permanent position.
• Optimal Work-Life Balance: A standard 35-hour work week designed to respect your personal time.
• Flexible Hybrid Model: Enjoy the best of both worlds with 4 days on-site in Laval and Fridays working from home.
• Stress-Free Commute: Free on-site parking and excellent accessibility via public transit.
• Collaborative Culture: Join a professional, supportive environment where teamwork is at the heart of everything we do.
• Group Insurance: Access to preferential rates and discounts.
• Continuous Learning: Unlimited access to our comprehensive online training platform.
• Dedicated Support: Personalized coaching and guidance throughout your entire mission.
• Engaging Atmosphere: A role where professional challenges and daily fun go hand-in-hand!

Responsibilities

• Student Support & Guidance: Serve as the primary point of contact for student inquiries via phone, email, and in-person, providing clear information and directing them to the appropriate specialized resources.
• Platform Administration: Oversee academic management systems, including scheduling, exam coordination, activity tracking, and user access management.
• Academic Pathway Management: Process requests regarding academic progress and streamline the registration and enrollment process to ensure a seamless experience.
• Multimodal Academic Support: Provide dedicated follow-up and academic support to students across all learning formats, including on-site, virtual, and correspondence-based programs.
• Strategic Liaison: Act as a key bridge between students, faculty, administration, and external partners to facilitate effective communication and collaboration.

Qualifications

• Fluent Bilingualism (English & French): Exceptional written and verbal communication skills in both languages are essential for daily interactions with students and partners located outside of Quebec.
• Proven Experience: A minimum of one year of relevant experience in customer service, office administration, or a similar professional environment.
• Tech-Savviness: High digital literacy with the ability to navigate complex software systems and work efficiently within a multi-screen environment.
• Professional Excellence: A logical mindset, strong autonomy, and a commitment to maintaining the highest standards of professional conduct.
• Priority Management: Demonstrated ability to multitask and manage competing priorities effectively.

Ready to take on the challenge?

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.