CUSTOMER SERVICE AGENT / RECEPTIONIST

Collège LaSalle, Montréal; Montreal West; On-site; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Group insurance

EAP

Retirement Savings Plan

Health and wellness program

Job summary

LaSalle College in Montreal is seeking a Customer Service Officer to be the first contact for prospective learners.

Under Admissions Officer supervision, you welcome visitors, answer inquiries across channels, and coordinate with admissions teams to keep files up to date.

The role is permanent full-time (39 hours/week), with a Monday–Friday schedule 8:00 a.m. to 8:00 p.m., based in Montreal.

Qualifications

• High School Diploma required (SSD).
• Fluency in French and professional English required.
• Flexible schedule and adaptability essential.
• Proficiency with Microsoft Office suite.

Responsibilities

• Greet visitors professionally and respond to inquiries with accuracy.
• Receive and transfer calls and voicemails.
• Receive parcels and handle postal items; order supplies as needed.
• Communicate information by email to other receptionists on duty.
• Assist prospective students and guide them to admissions information.
• Coordinate with admissions counselors and other departments.

Skills

Customer service

French (oral & written)

English (professional)

Phone handling

Education

High School Diploma (SSD)

Tools

Microsoft Office

Job description

As a Customer Service Officer and under the supervision of the Admissions Officer, you would be the first contact between future learners and LaSalle College. Your main mission is to provide information on the institution's services, welcome our students to the site and maintain communication and follow-up of files with members of the admissions team.

Location: LaSalle College, Montreal

Status: Permanent, full-time (39 hours/week)

Work Schedule: Monday to Friday from 8:00 a.m. to 8:00 p.m.

Salary : $18/hr

Responsibilities

• Offer a courteous and professional welcome to anyone who comes to the reception, respond to their requests with precision and direct them to the appropriate services, while ensuring the fluidity of daily operations:
• Receive and transfer calls & voice messages
• Receive parcels and send postal items
• Order supplies
• Communicate relevant information by email to other receptionists who are on duty, or as replacements;
• To provide exceptional service to our prospective students during requests made (by phone call, chat, on a social media platform or by email);
• Be the first resource to help and support our prospective students, and provide them with all the information at your disposal to guide them;
• Work closely with admissions counselors and facilitate the transfer of communication to other departments in the network;
• Participate and create excitement in information activities such as open days and school visits;
• Perform data entry into our customer relationship system (CRM);
• Perform all other related tasks.

Requirements

• High School Diploma (SSD);
• Flexibility in terms of schedules;
• Knowledge of the Microsoft suite and comfort with technology;
• Fluency in the French language (oral and written);
• Proficiency in the English language at a professional level (oral and written).

This role involves interacting with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.

Benefits

• Permanent full-time position;
• Group insurance and an EAP;
• Retirement Savings Plan;
• Health and wellness program.

LCI Education subscribes to an equal access to employment program and members of the targeted groups, namely women, people with disabilities, Indigenous people, visible minorities and ethnic minorities are encouraged to submit their applications. If you are a person with a disability, you can receive assistance with the screening and selection process upon request.