Customer Service Agent (Fully Remote)

AO Globe Life - Shehzeb Iftakhar; Ottawa; Remote; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Remote Insurance Customer Service Agent who loves helping others. In this role, you'll deliver exceptional customer service from the comfort of your home, assisting clients with their insurance inquiries and claims. You'll thrive in a dynamic, fully remote environment, where your communication and problem-solving skills will shine. The company offers flexible hours, competitive bonuses, and a supportive culture that values teamwork and growth. If you're a self-starter ready to elevate your customer service career, this opportunity is perfect for you.

Benefits

Competitive performance-based bonuses

Flexible work hours

Comprehensive training

Opportunities for career growth

Inclusive company culture

Qualifications

• Previous customer service experience, preferably in insurance.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Provide top-notch customer service via phone, email, and chat.
• Assist clients with inquiries about their insurance policies.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Attention to detail

Tech-savvy

Tools

CRM software

Communication tools

Job description

Location: Work from Anywhere!

Are you a people person with a passion for helping others? Do you thrive in a dynamic, remote environment? Join our team as a Remote Insurance Customer Service Agent and make a difference from the comfort of your home!

What You'll Do:

• Provide top-notch customer service via phone, email, and chat
• Assist clients with inquiries about their insurance policies and claims
• Educate customers on available products and services
• Resolve issues with a positive, solution-oriented approach
• Maintain accurate records of customer interactions and transactions

What We're Looking For:

• Excellent communication and interpersonal skills
• Previous customer service experience, preferably in insurance or a related field
• Strong problem-solving abilities and attention to detail
• Tech-savvy with proficiency in using CRM software and communication tools
• A self-starter who is comfortable working independently

What We Offer:

• Competitive performance-based bonuses
• Flexible work hours and a fully remote setup
• Comprehensive training and ongoing support
• Opportunities for career growth and professional development
• A positive, inclusive company culture that values teamwork and innovation

About Us: AO Globe Life

At AO Globe Life, we believe in providing peace of mind and financial security to individuals and families. Founded on the principles of integrity, compassion, and innovation, we are dedicated to helping our clients navigate life’s uncertainties with confidence.

Join Us! If you’re ready to take your customer service career to the next level, we want to hear from you! Apply today and become a part of our dedicated team that puts customers first.