Customer Support Representative Remote

Solutions360 Inc.; Ontario; Remote; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a Customer Support Representative to join their fully remote team. This role offers the chance to support a diverse client base and help them maximize the benefits of an industry-leading software. With opportunities for advancement within a year, you will thrive in a collaborative environment where your problem-solving skills and customer-centric approach are valued. If you enjoy tackling challenges and fostering positive relationships, this position is a perfect fit for you. Join us and embrace professional growth and work-life balance.

Benefits

Comprehensive compensation

Benefits

Tailored training

Work-life balance

Professional growth

Qualifications

• Empathy and a customer-centric approach to effectively address customer needs.
• Ability to thrive in a fast-paced environment and adapt to new systems.

Responsibilities

• Collaborate with customers to resolve issues with Q360.
• Triage support inquiries via email and phone, assessing priority.

Skills

Problem-solving skills

Analytical skills

Customer-facing experience

Exceptional communication

Multitasking

Tools

SAP

Salesforce

AI tools

Job description

Join to apply for the Customer Support Representative Remote role at Solutions360 Inc.

Job Description

Join Our Visionary Team at Solutions360 Inc. – We’re looking for another awesome Customer Support Representative to join our fully-remote team! At Solutions360 Inc., we're more than just a team; we're innovators and visionaries. Our mission is to “become our customers’ most valued business partner”. With "Q360," our flagship software, we transform businesses, enhancing their financial and operational performance.

Your Role in a Fully Remote, Connected Environment: As a Customer Support Representative, reporting to the Manager of Customer Care, you'll enjoy the flexibility of knowing we are dedicated to keeping our team connected and engaged, regardless of location. You will support our diverse client base, ensuring they maximize the benefits of Q360. This role offers a launchpad within our Customer Success team, with opportunities to advance into new roles within 9–12 months.

Primary Responsibilities

1. Collaborate with our growing customer base, helping them resolve issues with their use of Q360.
2. Triage inbound support inquiries via email and phone, assessing priority and initiating resolution.
3. Document, prioritize, investigate, and dispatch service calls promptly.
4. Maintain transparent communication with customers regarding updates on service calls.
5. Stay updated on product changes, process updates, and trends to adapt to customer needs.

What We Look For

1. The ability to thrive in a fast-paced environment.
2. Empathy and a customer-centric approach to address customer needs effectively.
3. A willingness to learn and understand diverse business processes.
4. Rapid adaptation to new systems and software.
5. An accountable work ethic.
6. A positive outlook, sense of humor, curiosity, and drive for continuous improvement.

Required Competencies

1. Proficient problem-solving and analytical skills.
2. Ability to multitask and manage priorities under pressure.
3. Customer-facing experience.
4. Exceptional written and spoken communication skills and ability to foster positive relationships.

Bonus Skills

1. Experience supporting ERP or CRM software (e.g., SAP, Salesforce).
2. Experience using AI tools like ChatGPT.

Join Solutions360 Inc. and make a difference in a collaborative environment where your ideas are valued. We offer comprehensive compensation, benefits, and tailored training. Embrace work-life balance, professional growth, and fulfillment.

To apply: Send your Resume and a Personal Cover Letter. If you’re brave, include a short (<2 min) personal cover video addressed to Laura Dempsey (HR Director) at [e-mail] explaining why you are the perfect fit for this role and for Solutions360. Using AI in your application is fine, as long as it’s truly personal.

Applications without a personal cover letter or video will not be considered. We will only contact those moving forward.

Good luck! We look forward to meeting you.