Customer Service Specialist

Cencora, Inc.; Ontario; Remote; USD 32,000 - 48,000; Full time

Job summary

An innovative company dedicated to improving lives seeks a detail-oriented Customer Service Specialist. In this fully remote role, you will support valued customers by addressing inquiries, resolving issues, and ensuring smooth order processing. Join a leading global pharmaceutical solutions organization that values teamwork and customer satisfaction. This position offers a supportive environment with comprehensive benefits and opportunities for professional growth. If you are passionate about making a difference and possess strong communication and problem-solving skills, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Care

Paid Parental Leave

Professional Development Resources

Mentorship Opportunities

Employee Resource Groups

Volunteer Activities

Backup Dependent Care

Infertility Coverage

Qualifications

• Experience in Business Administration or related fields is preferred.
• Less than one year of related experience is preferred.

Responsibilities

• Update customers on programs and address inquiries.
• Assist with customer problems and ensure smooth order processing.
• Communicate effectively with all departments.

Skills

Customer Service Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Microsoft Office (Word, Excel)

Education

Business Administration

Accountancy

Sales

Marketing

Computer Sciences

Tools

Inventory Management Systems

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join a leading global pharmaceutical solutions organization dedicated to improving lives. At Cencora, we value innovation, customer satisfaction, and teamwork. We are currently seeking a detail-oriented Customer Service Specialist to support our valued customers in a fast-paced, fully remote environment.

Start Date: 9th June 2025

Training: 4-week program (8 AM - 5 PM CST)

Shift: Mon-Thurs (10 AM - 6:30 PM CST) & Fri (9:30 AM - 6 PM CST)

Location: Fully Remote (US Based)

Primary Duties and Responsibilities

• Update existing customers on programs, promotions, products, and services, addressing inquiries and unresolved issues.
• Assist with customer problems, such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
• Collaborate with field sales associates on special orders, quotations, and manufacturer communications.
• Ensure smooth order processing by coordinating with warehouse associates and customers.
• Process all customer orders received via phone, fax, mail, email, and verbally.
• Provide accurate answers to customer questions and complaints; escalate to Customer Service Supervisor as necessary.
• Perform data entry for order processing, accessing previous orders, and providing current pricing.
• Offer substitutions for backorders and maintain open order reports.
• Communicate effectively with all departments within the Distribution Center and field sales associates.
• Serve as a liaison between customers and field sales associates, making suggestions for service improvement.
• Comply with all policies, procedures, safety rules, and regulations.
• Participate in an on-call rotation for after-hours emergency orders after one year of service.
• Perform related duties as assigned.

Experience and Educational Requirements

• Experience in Business Administration, Accountancy, Sales, Marketing, Computer Sciences, or a similar field, or an equivalent combination of education and experience.
• Less than one (1) year of directly related experience is preferred.

Minimum Skills, Knowledge, and Ability Requirements

• Strong customer service and interpersonal skills.
• Good decision-making and analytical skills.
• Effective oral and written communication abilities.
• Quick and creative problem-solving skills to enhance customer satisfaction.
• Familiarity with pharmaceutical distribution operations and products.
• Strong organizational skills and attention to detail.
• Basic knowledge of Microsoft Word, Excel, and inventory management systems.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This includes support for working families, backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also offer various training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more. For details, visit https://www.virtualfairhub.com/cencora.

Salary Range*

$32,300 - 47,740

*This salary range reflects a national average; actual ranges may vary based on location, with up to 10% lower or 12% higher in certain states.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We ensure all employment practices are non-discriminatory and provide reasonable accommodations for individuals with disabilities. To request an accommodation, contact us at 888.692.2272 or [e-mail].

Affiliated Companies

Affiliated Companies: ASD Specialty Healthcare LLC