Customer Service Agent

Executive-Aviation; Abbotsford; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Flight benefits with partner airlines

Job summary

Executive Aviation is hiring Customer Service Agents at Abbotsford Airport (YXX) to deliver exemplary service to passengers and airlines. A true customer-service champion with 2+ years in a client-facing role will thrive in our fast-paced environment.

We offer health benefits for all staff and flight benefits with the airlines we support. Growth opportunities and a supportive shift-lead team drive your professional development at Executive Aviation.

Qualifications

• Minimum two years in a customer-facing role.
• Reliable and punctual; on-time performance is crucial in airline service.
• Strong communication skills for individual and group settings.
• Comfortable in fast-paced environments with time pressures.

Responsibilities

• Assist passengers during check-in and at the airport.
• Support self-serve kiosks and passenger flow.
• Prepare aircraft for on-time departures and board passengers.
• Enforce airline and airport policies with courtesy and professionalism.
• Demonstrate flexibility to work early mornings, days, evenings, weekends, and holidays.

Skills

Customer service

Punctuality

Reliability

Communication

Multitasking

Computer proficiency

Education

Travel and Tourism Diploma

Marketing or Business Diploma

Tools

MS Office

Airport software

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

In Abbotsford you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.Would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Does working for one of the fastest growing ground handling companies in Canada appeal to you? Are you excited to work for a company that is dedicated to your professional growth? Are you someone who is known for reliability and flexibility?

If you answered 'Yes!' to any of our question, then Executive Aviation is hiring Customer Service Agents at the Abbotsford Airport (YXX) who love working in the tourism industry, and anything people and travel related. This role reports directly to an amazing Shift Leadwho is there to support you.

What do we offer?

The range of salary for this position is $18.40-$22.45/hour.

• We offer comprehensive Health benefits for all part- and full-time team members.
• We also have fantastic flight benefits with the airlines that we support.

We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Helping passengers check-in
• Supporting self-serve kiosks
• A physical ability to consistently lift up to 70lbs/32 kgs
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years' in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver's license