Customer Service Agent

Executive Aviation; Sault Ste. Marie; On-site; CAD 25,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Flight benefits

Competitive wage ranges

Job summary

Executive Aviation in Sault Ste Marie invites motivated individuals to join their team as part-time, casual Customer Service agents at the airport. You will help travelers from check-in to boarding, delivering friendly, reliable service and supporting airline partners.

The role requires a minimum of two years in customer service, strong communication, and ability to multi-task in a fast-paced setting. Shift flexibility and airport credentials are required.

Qualifications

• Minimum of two years in a customer-facing role.
• Punctuality and reliability are essential for airline service.
• Ability to multi-task in a fast-paced environment.
• Strong communication with individuals and groups; proficient with computers and software.
• Completion or progress toward Travel and Tourism, Marketing or Business Diploma.
• Airport experience is a plus.
• Flexible availability for shifts including early mornings, days, evenings, weekends and holidays.
• Must meet conditions: Transport Canada Restricted Area pass, criminal background check, valid driver’s license.

Responsibilities

• Create a safe and stress-free experience for travelers from start to finish.
• Support self-serve kiosks.
• Prepare aircraft for on-time departures.
• Facilitate deplaning and boarding of passengers.
• Greet arriving passengers and assist with seating and directions.
• Follow airline-specific check-in policies and procedures.
• Support airline crew professionally.
• Maintain safety policies and procedures for passengers and staff.
• Assist with other duties as needed.

Skills

Customer service

Communication

Multitasking

Computers and software

Education

Travel and Tourism Diploma

Marketing Diploma

Business Diploma

Tools

Computers and software

Job description

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you!

Our operation in Sault Ste Mariekeeps growing and provides our team members with an amazing opportunity to work withsome of our different airline partners! In Sault Ste Marie,you will be a part of an amazing team of customer service specialists who work together to provide exemplary service.So, would you say that going above and beyond is in your DNA?Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada’s best airlines appeal to you? Are you someone who is known for reliability and flexibility?

Come join us! Executive Aviation is excited to be hiring part time, casual Customer Service agents at the Sault Ste MarieAirport(YAM) who love working in the tourism industry.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $18.40-$20.95/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

• Supporting self-serve kiosks
• Preparing aircraft for on-time departures
• Facilitating deplaning and boarding of passengers
• Greeting passengers who are arriving from flights
• Following airline specific check-in policies and procedures
• Positively work airline crew
• A physical ability to consistently lift up to 70lbs/32kgs
• Kindly enforce airline and airport policies and procedures to passengers
• And more!

Qualifications

• You are a true customer service champion with a minimum of two years’ in a customer-facing role
• You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
• You love to multi-task and are comfortable in a fast-paced where time pressures are a way of life
• You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software.
• Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
• Previous airport experience would be considered an asset
• Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
• An ability to meet all conditions of employment:
  • Restricted Area pass issued by Transport Canada
  • A criminal background check
  • Hold a valid driver’s license