Customer Fulfillment Representative

SPECTRAFORCE; Oakville; Hybrid; CAD 29,000 - 40,000; Full time

Job summary

Spectraforce, on behalf of our Water Technology & Solutions client, seeks a North American Customer Fulfillment Solutions Representative in Oakville, ON. This entry-level role focuses on order entry, issue resolution, and delivering high-quality fulfillment experiences.

The position is hybrid, with 3 days in-office (Tuesdays and Wednesdays mandatory). Work hours are 9 AM to 5 PM EST, duration 12 months, pay rate 25/hr onwards, providing exposure to SAP, Salesforce, and ERP workflows.

Qualifications

• Diploma/certificate preferred in Business, Supply Chain, or equivalent experience.
• Knowledge of SAP and Salesforce or other ERP/CRM software.
• Strong communication and organizational skills.

Responsibilities

• Enter customer orders with focus on quality, accuracy, and speed.
• Manage inbound calls and the phone queue.
• Proactively manage existing customer orders.
• Resolve invoicing and billing issues.
• Provide support to the Customer Fulfillment Specialist in your region.
• Collaborate with sales, distribution partners, customers, and the supply chain team.
• Maintain strong relationships with customers and internal teams.
• Keep customers informed about order status and deliverables.
• Participate in continuous improvement initiatives.

Skills

Customer service

ERP experience

CRM software

Cross-functional collaboration

Education

Diploma/certificate in Business or Supply Chain

Tools

SAP

Salesforce

Job description

Duration: 12 months

Location: Oakville, ON (Hybrid - 3 days onsite; Tues and Wed mandatory)

Work Schedule: 9 AM – 5 PM EST

Pay Rate: 25/hr onwards

Overview:

• Working in the Customer Fulfillment Solutions team as a North American Customer Fulfillment Solutions Representative, you are the customer's first point of contact with Client’s Water Technology & Solutions.
• You will be working directly with our customers, sales team, and partners to provide the best fulfillment experience possible.
• With a focus on operational excellence and customer satisfaction, you will ensure that customer orders are managed with a combination of speed, quality and accuracy.
• Key activities within this entry-level role include order entry, reviewing/actioning reports, troubleshooting & resolving order issues, updating the customer on the status of their order, and resolving issues relating to invoicing and billing issues.
• In this role, you will act as support to the Customer Fulfillment Specialist in your assigned region.
• To be effective in this role, you will build and cultivate strong relationships & act collaboratively with sales, distribution partners, customers, and across the entire supply chain team.

Job Summary:

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost, and maximize results
• Enter customer orders with a focus on quality, accuracy, and speed
• Manage inbound calls and the phone queue
• Proactively manage existing customer orders
• Prevent and reduce returns and invoicing issues
• Prioritise & manage a high volume of requests from Customers & the Sales Team
• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product
• Keep customers proactively informed about the status of their orders
• Manage critical cases with a sense of urgency and ownership

What we’re looking for:

• 0-2 years of customer service/ fulfillment/procurement experience
• Digital mindset: comfortable entering and retrieving data in a variety of software, CRM, and ERP platforms
• Digital mindset: comfortable entering and retrieving data in a variety of software, CRM, and ERP platforms
• An ability to work in a cross-functional environment with peers & immediate leadership
• Energetic, strong interpersonal, organizational, and communication skills
• A motivated self-starter with strong problem-solving skills
• Excellent time management skills & ability to prioritize work from multiple channels
• Ability to understand specific business objectives, priorities, and key processes
• Cross-functional and global collaboration with peers, Sales, & Supply Chain
• Meets/exceeds responsiveness expectations to customers & internal assignments
• Awareness of Quality Framework initiatives including document management, continuous improvement projects and basic ISO quality management system awareness
• Understands the role in performance management and fulfills ongoing weekly, quarterly, and annual performance monitoring activities
• Meets/exceeds responsiveness expectations on internal assignments
• Thrives in a fast-paced but fun work environment
• This is a hybrid position, requiring a minimum of 3 days in the office
• Ability to work 3 statutory holidays per year instead of vacation or paid time off
• Ability to work Monday - Friday (8-hour shift), within the working window of 8:00 AM-6:30 PM, depending on our assigned region

Knowledge, Skills & Abilities:

• Diploma/certificate preferred in Business, Supply Chain, or equivalent experience
• Knowledge of SAP & Salesforce or other ERP and CRM software
• Basic presentation skills
• Understanding & use of proper written, verbal, & meeting etiquette
• Basic commercial reconciliation

We offer competitive compensation and benefits, working in a dynamic environment with challenging projects and training provided to ensure your success. We realise diverse teams make smarter decisions, deliver better results, and build stronger communities. We are an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace.