Customer Service Adviser

ElectionBuddy; Remote; CAD 30,000 - 60,000; Full time

Job summary

A technology company based in Canada is seeking a customer support representative. This role involves answering customer inquiries, addressing complaints, and providing ongoing support. Candidates should have a Bachelor's degree or equivalent experience, and possess excellent communication skills. Travel may be required for this position. The company offers health benefits including a dental plan and life insurance, making it a great opportunity for those looking to contribute to client satisfaction in a dynamic environment.

Benefits

Dental plan

Disability benefits

Life insurance

Team building opportunities

Qualifications

• 1 year to less than 2 years of experience in a relevant role.
• Willing to travel as required by the job.

Responsibilities

• Answer written and oral inquiries from customers.
• Address customers' complaints or concerns.
• Provide information to customers regarding services.

Skills

Excellent oral communication

Client focus

Team player

Ability to multitask

Education

Bachelor's degree or equivalent experience

Job description

Overview

Languages

English

Education

• Bachelor's degree
• or equivalent experience

Experience

1 year to less than 2 years

On the road

Work locations may vary. Frequent or constant travel is required from the employee.

Work setting

• Remote location

Responsibilities

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support

Additional information

Security and safety

• Reference required

Transportation/travel information

• Willing to travel

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Life insurance

Other Benefits

• Team building opportunities