Customer Rep-Station-3

FedEx Canada; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Representative to join their team. This entry-level position offers the opportunity to engage directly with customers, providing essential support and information. Candidates will be responsible for administrative tasks that ensure smooth operations and contribute to sales growth. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is capable of handling various challenges. Join a company committed to diversity and inclusion, where your contributions can make a real difference in the customer experience.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Bilingual in French and English is required for Quebec residents.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.
• Promote continued sales and generate potential revenue.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Bilingual (French and English)

PC Windows Proficiency

Education

High School Diploma

College Diploma

Job description

Join to apply for the Customer Rep-Station-3 role at FedEx Canada.

This is an interview position aimed at providing accurate information and assistance to customers requiring direct customer interface. Responsibilities include performing administrative duties necessary for efficient operations, promoting continued sales, and generating potential incremental revenue wherever possible.

Required Knowledge, Skills, and Abilities

1. High school diploma or equivalent; college diploma preferred.
2. Knowledge of Canadian Customs regulations preferred.
3. Knowledge of FedEx Express and Ground products and services preferred.
4. Ability to successfully complete all basic and recurrency training.
5. Must be able to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
6. Ability to complete and achieve minimum thresholds on mandatory testing and training.
7. Proficiency in operating in a PC Windows environment.
8. Excellent interpersonal and verbal communication skills.
9. Good analytical and problem-solving skills.
10. Good negotiation skills.
11. Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Bilingual in French and English is required, especially for candidates residing in Quebec.

Additional Details

Position: PPT CSR – PM 1530 to 1930, Monday to Friday.

Application deadline: End of day May 8, posted May 1.

Disclaimer

This job description is general and not comprehensive of all duties, responsibilities, and qualifications. Candidates must be able to perform all assigned duties, complete mandatory training, operate in a PC Windows environment, and maintain necessary certifications. For Quebec residents, bilingualism is required. Drivers must have a valid license and a clean driving record within the last 24 months.

Employment Equity Statement

FedEx is committed to diversity and inclusion, encouraging applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Freight and Package Transportation