Customer Rep-Station-2

Natural Factors; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role is pivotal in providing accurate information and assistance to customers while managing administrative tasks to ensure smooth operations. Candidates should possess strong interpersonal and communication skills, along with the ability to thrive in a fast-paced environment. If you are passionate about customer service and looking for an opportunity to contribute to a dynamic team, this position is perfect for you. Join a company that values diversity and inclusion, and where your contributions will make a real impact.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Bilingual in French and English required for Quebec residents.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Interpersonal Skills

Communication Skills

Negotiation Skills

Ability to Lift Heavy Packages

Education

High School Diploma

College Diploma

Tools

PC Windows Environment

Job description

Position Overview

This is an interview position responsible for providing accurate information and assistance to customers requiring direct customer interface. The role includes performing administrative duties necessary for efficient operations and promoting continued sales and potential incremental revenue.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrency training.
• Must be able to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment.
• Ability to meet minimum thresholds on mandatory testing and training.
• Proficiency in operating in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem-solving skills.
• Effective negotiation skills.
• Ability to handle stress and work in a highly pressured, monitored, and changing environment.

Preferred Qualifications

Bilingual in French and English is required for candidates residing in Quebec.

Additional Details

Position: PPT CSR – Mid Shift (11:00 to 15:00, Monday to Friday). Posted May 1, apply by end of day May 8.

Disclaimer

This job description is general and not exhaustive. Employees are expected to perform all other duties as assigned, meet training and operational thresholds, and work varying shifts as needed. Bilingualism is required for Quebec residents. Candidates with driving responsibilities must possess a valid driver’s license and a clean driving record.

Employment Equity Statement

FedEx is committed to diversity and inclusion. We welcome applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.