Customer Rep-Station-3

FedEx Group; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer interactions and operational efficiency. This role requires strong communication and analytical skills, with an emphasis on providing excellent service in a fast-paced environment. Candidates will be responsible for assisting customers, performing administrative tasks, and contributing to revenue growth. If you thrive under pressure and possess the ability to handle diverse challenges, this opportunity could be your next career step. Join a team that values diversity and inclusion, and make a meaningful impact in customer service.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Bilingual in French and English is required for Quebec candidates.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties for efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Stress Management

PC Windows Proficiency

Education

High School Diploma

College Diploma

Job description

Job Position Overview

This is an interview position.

The role involves providing accurate information and assistance to customers requiring direct customer interface, performing administrative duties for efficient operations, and promoting continued sales and potential revenue growth.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred
• Knowledge of Canadian Customs regulations (preferred)
• Knowledge of FedEx Express and Ground products and services (preferred)
• Ability to complete all basic and recurrency training successfully
• Physical ability to lift 70 lbs and maneuver packages up to 150 lbs with appropriate equipment
• Ability to meet minimum thresholds on mandatory testing and training
• Proficiency in operating in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Strong analytical and problem-solving skills
• Good negotiation skills
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment

Preferred Qualifications

Bilingual in French and English is required, especially for candidates residing in Quebec.

Additional Details

Position: PPT CSR, PM shift 15:30 to 19:30, Monday to Friday

Application deadline: Apply by end of day May 8, posted May 1

Disclaimer

This description is general and not exhaustive of all duties and qualifications. Candidates must be able to perform all assigned duties, complete mandatory training, operate in a PC Windows environment, and work varying shifts as needed. Bilingualism is required for candidates in Quebec. Drivers must possess a valid license and a clean driving record.

Employment Equity

FedEx is committed to diversity and inclusion, encouraging applications from women, persons with disabilities, Indigenous persons, and 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.