Customer Rep-Station-2

FedEx Group; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative for mid-shift hours. This dynamic role focuses on delivering exceptional customer service while performing administrative tasks to streamline operations. Candidates should possess strong interpersonal and communication skills, along with the ability to thrive in a fast-paced environment. The position requires lifting and maneuvering packages, and bilingualism in French and English is preferred for candidates in Quebec. Join a diverse and inclusive team dedicated to excellence and customer satisfaction.

Qualifications

• High school diploma or equivalent; college diploma preferred.
• Knowledge of Canadian Customs regulations is preferred.

Responsibilities

• Provide accurate information and assistance to customers.
• Perform administrative duties to ensure efficient operations.

Skills

Interpersonal Skills

Verbal Communication

Analytical Skills

Problem-Solving Skills

Negotiation Skills

Ability to Handle Stress

PC Windows Proficiency

Education

High School Diploma

College Diploma

Job description

Job Position: Customer Service Representative (CSR) - Mid Shift

This is an interview position focused on providing accurate information and assistance to customers through direct interaction. The role involves performing administrative duties to ensure efficient operations and promoting sales to generate potential revenue.

Required Knowledge, Skills, and Abilities

• High school diploma or equivalent; college diploma preferred
• Knowledge of Canadian Customs regulations (preferred)
• Knowledge of FedEx Express and Ground products and services (preferred)
• Ability to complete all basic and recurrency training successfully
• Physical ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment
• Ability to meet minimum thresholds on mandatory testing and training
• Proficiency in operating in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Strong analytical and problem-solving skills
• Good negotiation skills
• Ability to handle stress and work effectively in a highly pressured, monitored, and changing environment

Preferred Qualifications and Additional Details

Bilingual in French and English is required for candidates residing in Quebec. The position is scheduled for mid-shift hours (11:00 to 15:00, Monday to Friday). Applications are open from May 1 to May 8.

Disclaimer

This job description provides a general overview and is not exhaustive of all duties and responsibilities. Employees are expected to perform all assigned duties, complete mandatory training, and operate in a PC Windows environment. Candidates must also meet specific requirements related to driving, if applicable, and may need to provide a valid driver’s license and a clean driving record.

Employment Equity Statement

FedEx is committed to diversity and inclusion. We encourage applications from all qualified candidates, including women, persons with disabilities, Indigenous persons, and members of the 2SLGBTQ+ communities. Accommodations are available during the recruitment process upon request.