Customer Order Specialist - Service Desk & Solutions

The Home Depot; Central Ontario; On-site; CAD 57,308,000 - 62,323,000; Full time

Benefits offered by this job

Health & Dental

Profit sharing

Training & development

Tuition reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate to guide customers through order management from start to finish, ensuring timely and accurate fulfillment of requests. You will liaise with the Project Support Centre, design professionals, and suppliers to coordinate deliveries and resolve any issues efficiently.

The role emphasizes customer service, clear communication, and proactive problem solving, with full-time benefits and opportunities for growth within the company.

Qualifications

• Experience in customer-facing roles and order management is preferred.
• Strong communication and interpersonal skills.
• Ability to coordinate with multiple teams to fulfill orders.
• Proactive problem solving to resolve customer issues.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues, assess customer needs, and coordinate all order-related activities with partners in a timely and professional manner.

Skills

Customer service

Communication

Coordination

Problem solving

Job description

The Home Depot Canada is seeking a Service Desk Associate to guide customers through order management from start to finish, ensuring timely and accurate fulfillment of requests. You will liaise with the Project Support Centre, design professionals, and suppliers to coordinate deliveries and resolve any issues efficiently.

The role emphasizes customer service, clear communication, and proactive problem solving, with full-time benefits and opportunities for growth within the company.