Service Desk Associate — Customer Order Champion (Benefits Included)

The Home Depot; Greater Sudbury; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health & Dental

Profit sharing

Stock purchase plan

Paid training

Job summary

The Home Depot Canada is seeking a Service Desk Associate to ensure Customer Order Management orders are fulfilled end-to-end and to guide customers to the right solutions for their projects. You will liaise between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors and installers, resolving issues quickly and professionally to meet customer needs.

Full-time associates receive health and dental benefits, profit sharing and stock purchase plans, paid training,

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

Job description

The Home Depot Canada is seeking a Service Desk Associate to ensure Customer Order Management orders are fulfilled end-to-end and to guide customers to the right solutions for their projects. You will liaise between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors and installers, resolving issues quickly and professionally to meet customer needs.

Full-time associates receive health and dental benefits, profit sharing and stock purchase plans, paid training,