Customer Logistics Account Manager

Signify Lighting Academy; Markham; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in connected lighting is seeking a Customer Logistics Account Manager in Markham. The role involves managing distribution and supply chain logistics, ensuring customer satisfaction, and implementing improvement plans. Ideal candidates have extensive experience in logistics management and strong analytical skills.

Qualifications

• 7+ years of experience as a Customer Logistics Manager.
• Expertise in transportation modes and global distribution.

Responsibilities

• Manage physical distribution and customer logistics of products.
• Design and communicate supply chain policies for orders and delivery.
• Coordinate logistics with 3PL partners and ensure customer satisfaction.

Skills

Customer Satisfaction

Data Analysis

Strategic Thinking

Communication

Negotiation

Education

Degree in Business

Degree in Supply Chain Management

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. We are pioneers in connected lighting and the Internet of Things, advancing data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our 125+ year legacy while working toward ambitious sustainability goals. Our culture of continuous learning, creativity, and diversity empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting impact for brighter lives and a better world. You light the way.

More About The Role

This is an exciting opportunity to serve as a Customer Logistics Account Manager in Markham with Signify. Your responsibilities include managing the physical distribution, supply chain, and customer logistics of Signify products and services:

• Define, implement, and monitor physical distribution service level agreements; lead corrective actions for non-conformities.
• Design and communicate the supply chain component of the Customer Service Offer, including policies for order, delivery, and returns.
• Identify and execute continuous improvement plans focusing on quality, productivity, or service, including cost analysis, root cause identification, and stakeholder engagement.
• Coordinate customer logistics with 3PL partners, understand and negotiate customer requirements, and ensure satisfaction and cost-effectiveness.
• Represent logistics in customer performance reviews and establish logistics-to-logistics relationships.

More About You

We value all applicants, but the following experience and skills are preferred:

• At least 7+ years of relevant experience as a Customer Logistics Manager, with a degree in Business, Supply Chain Management, or related field.
• Expertise in transportation modes, customer order processes, global distribution, finance, and IT systems.
• Strong commitment to customer satisfaction and loyalty.
• Ability to analyze data and utilize digital tools.
• Collaborative mindset with strategic thinking abilities.
• Proficiency in communication, pitching, and negotiating with customers.

No relocation benefits are offered for this position.

We are an equal opportunity employer committed to diversity and inclusion. Accommodations are available upon request for candidates during all stages of the hiring process. To qualify, you must be legally permitted to work in Canada and able to travel within North America without additional sponsorship.

Everything We’ll Do for You

You can build a lasting career here. We’ll support, encourage, and challenge you, helping you learn and progress with coaching and mentoring. We value every one of our 30,000+ employees.

We believe diversity fosters creativity and innovation. With a global workforce of 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued. Join us, and together we can light the way.