Customer Logistics Account Manager

Signify; Markham; On-site; CAD 70,000 - 110,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Logistics Account Manager, um die physische Distribution und Kundenlogistik zu optimieren. In dieser Schlüsselrolle sind Sie für die Gestaltung von Service-Level-Agreements und die Koordination mit 3PL-Partnern verantwortlich. Sie bringen über 7 Jahre Erfahrung in der Kundenlogistik mit und haben einen starken Fokus auf Kundenzufriedenheit und strategisches Denken. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das Vielfalt und Inklusion fördert und kontinuierliche Entwicklungsmöglichkeiten bietet.

Qualifications

• Mindestens 7 Jahre Erfahrung in der Kundenlogistik.
• Abschluss in Betriebswirtschaft oder verwandtem Bereich.

Responsibilities

• Verantwortlich für die physische Distribution und Kundenlogistik.
• Entwicklung von Service-Level-Agreements und kontinuierlichen Verbesserungsplänen.

Skills

Kundenlogistik

Supply Chain Management

Datenanalyse

Verhandlungsgeschick

Strategisches Denken

Kundenorientierung

Education

Bachelor in Betriebswirtschaft

Studium in Supply Chain Management

Tools

IT-Systeme

Digitale Tools

Job description

Job Title: Customer Logistics Account Manager

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Our leadership in connected lighting and the Internet of Things is breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our 125+ year legacy while working toward bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting opportunity to serve as a Customer Logistics Account Manager in Markham with Signify.

You will be responsible for managing the physical distribution, supply chain, and customer logistics of Signify products and services:

1. Define and implement the physical distribution service level agreements of Signify. Monitor execution, identify non-conformities, and lead corrective actions.

2. Design and communicate the supply chain component of the Customer Service Offer, including order, delivery, and return policies.

3. Identify continuous improvement plans (quality, productivity, or service): conduct deep dives on cost, quality, and service, identify root causes, and define a yearly roadmap for impactful initiatives with stakeholders. Build a project pipeline, monitor progress, and evaluate results.

4. Coordinate customer logistics with 3PL partners, understand and negotiate customer requirements, and monitor satisfaction and costs.

5. Represent logistics in customer performance reviews and establish logistics-to-logistics relationships.

More about you

While we value all applicants, the following experience and skills are essential to excel in this role:

1. At least 7+ years of relevant experience as a Customer Logistics Manager, with a degree in Business, Supply Chain Management, or a related discipline.

2. Expertise in all modes of transportation, customer order processes, global distribution capabilities, finance, and IT systems.

3. Commitment to customer satisfaction and loyalty.

4. Ability to analyze data and utilize digital tools.

5. Collaborative mindset and strategic thinking skills (analyzing situations, proposing solutions aligned with customer needs and company strategy).

6. Proficiency in communication, pitching, and negotiating with customers.

No relocation benefits are offered for this position.

We are an equal opportunity employer committed to dignity and independence for all. We encourage applications from people with disabilities, and accommodations are available upon request for the selection process.

To qualify, you must be legally permitted to work in Canada and able to travel within North America without additional sponsorship support from Signify.

Everything we’ll do for you

You can build a lasting career here. We’ll support, encourage, and challenge you, providing coaching and mentoring along the way. We value every one of our 30,000+ employees.

We believe that diversity and inclusion foster creativity and innovation. With a global workforce of 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued.

Join us, and together we can light the way.