Customer Logistics Account Manager

Philips Lighting Canada; Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company in connected lighting as a Customer Logistics Account Manager in Markham. You will oversee supply chain operations, ensuring customer satisfaction while implementing improvements. This role requires strong analytical and communication skills, along with extensive logistics experience.

Qualifications

• At least 7+ years of relevant experience as a Customer Logistics Manager.
• Expertise in transportation modes, customer order processes, and global distribution.

Responsibilities

• Manage physical distribution, supply chain, and customer logistics.
• Design and communicate supply chain aspects of the Customer Service Offer.
• Identify continuous improvement plans related to quality and productivity.

Skills

Customer Satisfaction

Data Analysis

Strategic Thinking

Communication

Education

Degree in Business

Degree in Supply Chain Management

Job description

Through bold discovery and cutting-edge innovation, we lead an industry vital for the future of our planet : lighting. We are pioneers in connected lighting and the Internet of Things, advancing data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape the future by building on our 125+ year legacy while pursuing ambitious sustainability goals. Our culture of continuous learning, creativity, and diversity empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting opportunity to serve as a Customer Logistics Account Manager in Markham with Signify.

You will be responsible for managing the physical distribution, supply chain, and customer logistics of Signify products and services :

Define and implement the physical distribution service level agreements, monitor execution, identify non-conformities, and lead corrective actions.

Design and communicate the supply chain aspects of the Customer Service Offer, including order, delivery, and return policies.

Identify continuous improvement plans related to quality, productivity, or service; analyze costs, quality, and service data; identify root causes; and develop a yearly roadmap for impactful projects with stakeholders. Build a project pipeline, monitor progress, and assess results.

Coordinate customer logistics with 3PL partners, understand and negotiate customer requirements, and ensure satisfaction and cost-effectiveness.

Represent logistics in customer performance reviews and establish logistics-to-logistics relationships.

More about you

While we value all applicants, the following experience and skills are essential for success in this role :

At least 7+ years of relevant experience as a Customer Logistics Manager, with a degree in Business, Supply Chain Management, or a related discipline.

Expertise in transportation modes, customer order processes, global distribution capabilities, finance, and IT systems.

Commitment to customer satisfaction and loyalty.

Ability to analyze data and utilize digital tools.

Collaborative mindset and strategic thinking skills (analyzing situations, proposing solutions aligned with customer needs and company strategy).

Proficiency in communication, pitching, and negotiation with customers.

No relocation benefits are offered for this position.

We are an equal opportunity employer committed to dignity and independence for all. We welcome applications from people with disabilities. Accommodations are available upon request during the selection process.

To qualify, you must be legally permitted to work in Canada and able to travel within North America without additional sponsorship support from Signify.

Everything we’ll do for you

You can build a lasting career here. We’ll support, encourage, and challenge you, providing coaching and mentoring tailored to your growth. We value every one of our 30,000+ employees.

We believe diversity and inclusion foster creativity and innovation. With a global workforce of 99 nationalities, we are committed to creating an inclusive environment where every voice is heard and valued. Together, we can achieve more.

Join us, and let’s light the way together.