Customer Logistics Account Manager

Philips Lighting Canada; Markham; On-site; CAD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Customer Logistics Account Manager to drive excellence in supply chain management. This role involves overseeing the distribution and logistics of products, ensuring customer satisfaction, and implementing continuous improvement plans. With a focus on collaboration and strategic thinking, you will work closely with stakeholders to enhance service quality and efficiency. Join a diverse and inclusive workplace that values creativity and innovation, and take the next step in your career while making a meaningful impact in the industry.

Qualifications

• 7+ years of experience in Customer Logistics Management.
• Strong expertise in transportation and global distribution processes.

Responsibilities

• Manage physical distribution and customer logistics for Signify products.
• Design supply chain policies and monitor execution.

Skills

Customer Order Processes

Logistics Management

Data Analysis

Collaboration

Negotiation Skills

Education

Degree in Business

Degree in Supply Chain Management

Tools

IT Systems

Digital Tools

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a Customer Logistics Account Manager in Markham with Signify.

You will be responsible for managing the physical distribution, supply chain, and customer logistics of Signify products and services:

• Define and implement the physical distribution service level agreements of Signify. Monitor its execution, identify non-conformity, and lead corrective actions.

• Design and communicatethe supply chain part of the Customer Service Offer, including order, delivery, and return policies

• Identify continuous improvement plans (quality, productivity, or service): realize deep dive on cost, quality and service, identify root causes, define a yearly roadmap to execute impacting plans with various stakeholders. Build a project pipeline, monitor its progress and results.

• coordinate customer logistics with 3PL partners, understand and negotiate customer requirements and solutions, and implement and monitor them for satisfaction and cost.

• Represent logistics in customer performance review and establish logistics-to-logistics relationship

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• You've at least 7 + years of relevant experience as a Customer Logistics Manager with a degree in Business or Supply Chain Management or related discipline

• Expertise in all modes of Transportations, Customer Order processes, Global distribution processes and capabilities, finance, and IT systems.

• Commitmentto customer satisfaction and loyalty

• Abilityto analyze data and use digital tools

• Collaborative mindset and ability to think strategically (analyze situation, propose solutions in line with Customer needs and align with company strategy).

• Proficient in communicating, pitching, and negotiating with customers.

No relocation benefit is being offered for this position

We are an equal opportunity employer and is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To be eligible for this position, you must legally be permitted to work in Canada and travel within North America, without any additional sponsorship support from Signify.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light the way.